Even though I made payment 2 days earlier (online) than last due date it somehow didn't reach to them and they levied late payment charges and sticked a "Payment Late" entry in my Credit File (1 - Yellow circle in Experian)
They have promised to take back charges after my complaint.
Can anyone point me which letter (template) I shall use to request them to remove the late payment entry from my credit file?
I'm not sure if you guys use the term "Default" for "payment late" also? I've been seeing Default everywhere in this forum.
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