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HI Folks
A couple of months ago my husband was issued with a new Barclaycard as they had taken over Monument credit cards
He never got a new CCA agreement and he has never used the new card. He doesn't even think he got a new pin number.
He is now getting demands for missed payments but the card numbers do not match. His old monument card and old barclaycard numbers are different. Not sure if this has any meaning, but would like some advice.
We are not sure where he stands on this so if anyone can help???
he did get a letter saying that Barclaycard were taking over Monument, but no CCA, and we don't think there were terms & conditions either. Not sure about that. We can't find them but haven't had a good root round yet, they are just not to hand.
He already had a Barclaycard, but the numbers are not the same.
The old Barclaycard and the old monument card were entirely different numbers.
We are going to CCA Barclaycard (or Monument?) we don't know where to go to hence that advice needed. Perhaps we should CCA both of them??
Monument were a trading name of Barclaycard until the latter sold the name and some of the accounts to Raphaels in early July. Obviously your other halfs account was one retained by BC. What you need to do is to CCA Barclaycard since the account has been transfered to that operator, they will then have to send the original agreement which must be Monuments or if your really lucky and hes had the account that long Providians, with that they must supply the T & Cs applicable at the time of the accounts foundation not Barclaycards present
Monument were a trading name of Barclaycard until the latter sold the name and some of the accounts to Raphaels in early July. Obviously your other halfs account was one retained by BC. What you need to do is to CCA Barclaycard since the account has been transfered to that operator, they will then have to send the original agreement which must be Monuments or if your really lucky and hes had the account that long Providians, with that they must supply the T & Cs applicable at the time of the accounts foundation not Barclaycards present
Mike
I really think that it WAS originally a Providian Card so I shall get him to CCa for that one.
Monument/Barclaycard
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Originally Posted by Mike220359
