I have been a customer wit a&l for about a year now in the first few months of opening the account due to bank change over and monies being put into my account i suffered some charges i let them get away with it out of fairness. anyway last month i wrote a cheque to someone but i had to cancel the cheque due tothe goods being faulty about a week later i oticed that the cheque had been deposited for payment i phoned a&l they lady on the phone was quite understanding and explained that i had written the cheque for £99 instead of £100 that i had stated when i cancelled the cheque thats why it was presented she assured me however that on this occasion i would not incur any cost a few days later the fee i was charged was refunded but on my next statement theres a charge for being overdrawn plus another charge for being overdrawn after 4 days plus
interest
totalling £50.98p i phoned the bank regarding this and they have told me that the harges will stand because i went overdrawn i explained to them the conversation i had with thier representaive to no avail my main question really is do i have to pay the charges before i can make a claim has due to thier unfirness in his situation im going to seek to get the previous charges back also
Help will be appreciated