Thread: Mint Grrrrr

Originally Posted by chicken crazy

So annoyed, just phoned Mint to try and 're-negotiate' their silly amount they offered me - the department involved wouldn't even speak to me speaking through a worker I was told their letter was a 'final offer'. I advised all I was trying to do was prevent cost incurring via going through the court process.. I am so angry now at the rudeness of them.
The amount I am claiming back £69.50!!
I advised them in my last letter I would persue in court - would this count as a lba. Do I go to the MCOL stage now?

Did they offer you anything at all? If so you may want to consider the LBA and send to:

Sir Fred Goodwin,
Group Chief Executive,
Royal Bank of Scotland,
Gogarburn,
Edinburgh,
EH12 1HQ

He is always interested (heaven knows I have bugged him enough...and still ended up in court) and it may take a little longer, but is another option before court action if you are talking about Credit card fees. ALso enclosed a copy of the letter you were sent so he has easy reference to get this resolved. Express your disappointment at them not sortign this out and how it will not be cost effective for them to pay court fees too...

Good Luck,

Penfold