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I received my 6 years worth of statements from Barclays and promptly sent off my prelim letter asking for my cash back plus interest. I sent it on 30th April by registered post to the head office, Churchill place, and have today received a reply from 'retail banking customer relations' in Leicester saying they are 'sorry I am unhappy, and a member of the team will contact me as soon as possible. They then go on to say they will endeavor to respond within four weeks but it may take eight weeks!!
Now, of course I have no intention of waiting that long and have already prepared my second letter. I am slightly confused though, do I send it after the 14 days (working days?) after my initial letter of the 30th April or fourteen days their letter dated 8th May?' Also, should I send it again to the head office in London or to the guy at customer relations in Leicester.
I am also expecting them to charge me referral fees totalling £90 in the next few days as I am slighly overdrawn now. can I add these to the list and send the revised list with my letter?
many thanks in advance....
The usual letters of procrastination.
Stick firmly to your own timetable, not theirs......and i's 14 days, not 14 working days.
Send your letters to head office.
Any additional charges can be added to ytour schedule, but you must print out a new copy, marked clearly, AMENDED SCHEDULE and date it.
Good luck.
Regards, Rooster.
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Many thanks. I am about to send the 2nd letter off as the initial 14 days are up on Monday. Do I then have to wait another 14 days before making a claim? (I have already registered on the moneyclaim website and am ready to proceed!
if this second letter is your LBA (letter before action) then yes, wait 14 days as the letter says. You must stick EXACTLY to the timescale YOU lay down, otherwise you may give them an excuse to wriggle off the hook.
Cohen's: WON (discontinued) DLC: Given up, gone away. Eversheds: Trying! Equidebt: In default Intrum J: Return to OC iQor: Stopped paying. Link: In default. ScotCall: Return to OC Thames: Stopped paying.
I am NOT a legal or financial expert. There are many CAG members and staff who are better qualified. Please do not make major decisions based on my advice alone.
I sent my lba letter to Barclays on the 14th May giving them a further 14 days to respond. (They received it at Churchill Place on the 15th). The only thing I have got from them is a letter charging me a further £30 for going £10 over my overdraft limit!!
question is this...do I sent the moneyclaim form (which I have already prepared online) on the 14th day from the date of my letter (that will be tomorrow which is a bank holiday?) or wait until Tuesday's post has arrived?
Many thanks to all in advance.
Hi again,
I never received a reply to my lba so have proceeded with my moneyclaim online filed 27/5 and today I see it has been updated as 'issued'.
Question...do I wait 14 days exactly form the day I filed it or is it 14 days from date of issue i.e today
Thanks
Up until now everthing has gone according to plan..
I sent my LFA letter and didn't hear within the 14 days so I filed my moneyclaim online which was issued yesterday (30th). However, my daughter just called to tell me that a letter offering me a partial amount of 2,330 has just arrived through the letter box (1.400 less than they owe me).
What should I do now? should I send them a letter saying, 'sorry too late, I've already started proceedings but I accept the amount as a partial settlement in the meantime, or ,pretend I never received it in the post and ask for judgment to be passed if I hear nothing within the 14 days?
I have searched around in the forum for similar but can't find...apologies
should I send them a letter saying, 'sorry too late, I've already started proceedings but I accept the amount as a partial settlement in the meantime
After reading around this seems like the preferred action - that you will accept their offer as partial settlement of your claim, but you will continue with the claim until they have settled to your complete satisfaction.
It seems that you also need to let them know that the claim is now also accumulating interest at 8%, as well as having your court costs added on top.
Hi
forgot to add,
The letter came from customer sevices at Barclays and says they are offering me the money as a 'goodwill gesture' and that it is a 'Full and final settlement' and I am to sign and return the form for them to credit my account. Do I send the template letter (no 6)? the one that says something along the lines of I reject your offer and you may not be aware I've started court proceedings etc but you can pay me the full amount and I'll tell the court I've settled?
can you please tell me which letter as no.5 seems the obvious one but there is no reference to accepting partial payment and the letter they sent does state the offer they are prepared to make is final. oh dear... i'm getting into a right state with this, I just want to get the message right before I send it! please tell me what to write before I have a dizzy spell
We seem to be at a similar stage. I received an offer yesterday too. I have used letter 5 and not bothered with the partial settlement and have sent it recorded delivery today to the Customer Services address in London, where my offer came from.
Letter 5 is the closest, just add in or take out the relevent parts, remember these are only templated to give you an idea of what to say, doesnt have to be word perfect.
when you have completed your letter, PM it to me and i will check it over for you ok
Many thanks for all your help so far, I have just typed my letter rejecting their partial offer but I wanted to ask this..When I sent off my initial letters to Barclays I listed, alongside the charges, all the statutory interest (I did this using the calculator on the money saving expert website). I understand from reading threads here that I shouldn't have done that initially but waited until I got to the the moneyclaim bit? will it make any difference to my case? and also, I cannot update the interest now either having used that method and not the spreadsheets here. my claim has now been issued and The 14 day deadline expires on 18/6.
I have just spent a good hour retyping the charges I did with Martin Lewis's calculator onto the excel simple spreadsheet but how do I calculate the charges and interest when I need to? I thought it would total it up automatically like the other one.....HELP
**WON** Defence threw out due to non compliance
worth of statements from Barclays and promptly sent off my prelim letter asking for my cash back plus interest
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Originally Posted by aude
