From reading the posts on here re Marks and Spencer it would appear that no-one has had penalty charges as such but most people appear to have had what M&S term as a "Letter Charge" of £15.
I am trying to claim charges back on behalf of a member of my family from M&S and would just like some advice as to whether we can claim these £15 charges back?
By the way their DPA info (if anyone has received it) is VERY confusing! - My family member has had 5 "letter charges" but I can't see any late payment charges although the letters are actually for overdue payments.
Any advice would be very gratefully received.
Many thanks
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