Thread: Please help - list of common failures

After market warranty company's reliance on the all encompassing 'wear and tear' exclusion clause built, as standard, within their policy documents and which they can always rely on to refuse a fully valid claim.

What part of a car is not subject to wear and tear when being driven?

More to the point, what part of a car is therefore covered at all?:-?

Hi
orange sim card went faulty, took them 6 weeks to agree to issue me a replacement sim card as they said it was my phone. I even went and brought a new cheap PAYG phone from Argos but Orange simcard still not worked. I asked for refund to cover loss of usage as my contract was due to end but no respond, so I refused to pay the last 2 months bill in lieu of them costing me loss of airtime. Sent 6 letters to Orange customer services but still no reply. If you ring them from a non-orange handset you get cut off or they pass you all around many different depts resulting in you getting additional bill as you can be on the phone for over 1 hour ! Also noticed that although my contact ended, they added a 'new charge' for Orange Care at £6 per month which is something I did not want anyway nor asked them for.
Still refusing to pay and battling this out. Got a debt agency letter threatening me if I do not pay this Orange bill. What sort of Customer services are they when they don't reply to customers?
Reeta

Bank of Scotland - asked them to close 2 current accounts,(after I won back my charges ) 1 had £26 balance, other zero. Branch said it would be done by head office and they would send me a cheque. 3 weeks later got a letter saying they had shut no.1 account and transferred the balance to no 2 account. Phoned and queried it, they knew nothing about me being sent a cheque and as no.2 account now had an active balance it would take a couple more weeks to shut and only THEN would I get a cheque.
As with all banks, the right hand has never met the left hand.

Card Issuers failing to tell you everything about Chip & signature Cards.

Clearly not in th spirit of the Banking Code. If they've a product or service they're supposed to tell you all about it and how it works.


It's up to YOU the individual to decide if you decide to Sign or PIN.

Ordering a pink nintendo ds + 2 games for my daughters birthday on argos website after being told all was in stock and then after paying with debit card told that the pink console was not in stock and they have refunded the money for the console. took me many phone calls to explain why the games were no good without the console.

CURRYS stating that a Bright Green Flashing Pixel on a £800 Plasma TV which is 23 weeks old is a 'Purity Error' 'Within Manufacturing Limits' and therefore they will do ABSOLUTELY NOTHING to assist!!

£800 on a TV which 23 weeks later has a fault which ruins my viewing pleasure and all they can say is 'Tough Luck!'

Shocking way to treat a Customer!

I have had an Audi car from brand new. Bought from dealer. Had serviced by dealer to keep 3 year warrenty valid but the warrenty also had a 60,000 mile limit.
At at 2 years and 3 months old, but unfortunately at 62,000 miles, car failed to start. Was told it was the starter motor which was then a chargeable repair. I argued that to me, the mileage on the car had nothing to do with the amount of times the car was started but lost the argument and paid over £300.
That was in Jan 06
Feb 07, car failed to start again. Told by garage it was the starter motor that had failed but it was covered under 'a 2 year warrenty' so was replaced free of charge.
Nov 07, car failed to start again. Told by same garage (still audi dealer) that starter motor would be replaced 'this time' as it was within 2 years of my original paid for repair. Although I have asked them to detect any underlying fault that could be causing a starter motor to fail so often, I cannot be sure they have done this. But they have told me the replacement that has been done today is not guaranteed in itself, the labour??? is guaranteed for a year, but the guarantee on the starter motor runs out in Jan 08 - 2nd anniversary of me paying for the repair!

Quinn Direct car insurance: ignored 2 letters giving notice that I would not be renewing the policy with them and took a new payment anyway. They then failed to refund me after promising to do so. Had to get the money back through the bank.

Ordered bathroom cabinets from Wickes - cost £800. Next day a repeat order arrived. Despite my saying I had already received mine the driver insisted on leaving them. Rang next day to say I now had 2 lots - they said they would collect them. They never did. That was 3 years ago. My daughter now has a matching bathroom!

I once received a voucher thru the post from Phones 4 u for £360. As I had never used that company for anything I was puzzled. I rang to see what it was about. The advisor said he had no idea and suggested I hang on to them and say nothing. No-one ever asked me to return it.