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Mint left me 20 miles from home with no money for food or water
I have had a disturbing day.
I was stranded 20 miles from home with no money for food, drink and not even enough money to get my car out of the car park for 7 hours until a relative finished work and was able to pick me up.
I paid Mint by cash transfer in my bank (Natwest) last Thursday.
Before I left home this morning I checked my online balance to see if my payment had been received and saw that it was leaving me £350 available on my card.
I then travelled to town, parked my car and attempted to make a purchase in a store and to my horror it was declined.
I rang up Mint as it seemed to be a mistake. But Mint said it wasn't a mistake.
Even though my account said that the payment had been received they weren't satisfied and are making me wait another 2 working days because I had previously been overdrawn.
I then spoke to a supervisor and explained my situation as I was in a desperate situation.
He changed his story at least twice. First he said that the payment was still pending and then he said that although I had made a payment they were making me wait because I had broken the rules for being over my limit (I have done it 4 times in the last year...each occasion because they charged me for being overdrawn the previous month. But I was only overdrawn because of the long length of time they held on to my money before crediting it to my account).
After a 30 minute phone call I was literally left stranded with no money for food, water or to get my car out of the car park. All of my friends and family were at work and so couldn't pick me up until they finished.
I begged Mint to just allow to get £10 so that I could get my car from the car park but they refused as they said that I might be tempted to go overdrawn again.
It has been a traumatising day and I am quite shaken by it.
So now the money is in my account, it was taken from my bank account to Mint last Thursdat and they won't let me touch the money.
I don't suppose there is anything I can do but I needed to vent my anger and frustration to somebody
Re: Mint left me 20 miles from home with no money for food or water
There *is* something you can do... You can get yourself a credit card with another firm, pronto, transfer the balance, and then claim back all the unlawful charges on your shiny MINT card.
And do you know what? I don't think that making you wait for access to cleared funds because of previous minor misdemeanours can possibly be lawful... is it written anywhere in their T&C that they can do this?
Re: Mint left me 20 miles from home with no money for food or water
Can you please start a thread in the appropriate forum , thanks
When you want to fool the world, tell the truth. Advice & opinions of Janet-M are offered informally, without prejudice & without liability. Use your own judgment. Seek advice of a qualified insured professional if you have any
doubts.
Mint left me 20 miles from home with no money for food or water
) last Thursday.
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Re: Mint left me 20 miles from home with no money for food or water
