Thread: lloydstsb credit card ppi

Another day another claim lol!!

After claiming back bank charges and also helping my girlfriend claim back her PPI with HSBC (successfully i might add ) i feel its now time to tackle my own credit card ppi that i didnt even know i had till reading about it on this forum,...

Basically i have already cancelled the ppi from my card, issued a SAR
and also a non compliance after they only sent me part information.

i am now in reciept of 6 years of statements and have found they owe me £1162 plus £220 if you add on 8% (not sure if i should do this or not)

I am looking to claim my money back on the grounds i didnt ask for it, nor did i understand i had it.

I havent made any furthur progress because im not sure if i should ask for the original application form before i ask for my money back?

any help gratefully recieved.


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Actually having had a look at the contractual interest side of things, have decided this is probably the best route :? but my maths is poor,...my monthly rate for cash withdrawls is 1.496% i make the apr 19.5% is that right,...??

and how do i convert that to a daily rate for the simple spreadsheet?

ok have done some reading on the forums and have found that i can claim the highest contractual rate of interest on my account which in their own t&c's is 24.9%.

I had some difficulty in figuring out how to enter this rate into the spreadsheet from CAG, but think ive done it right. i just changed the 0.00022 in the spready formula to 0.00068.

(24.9%/365=0.068%,.......which as a decimal is 0.00068???)

If someone could check this that would be great.

Originally Posted by cougar25

ok have done some reading on the forums and have found that i can claim the highest contractual rate of interest on my account which in their own t&c's is 24.9%.

I had some difficulty in figuring out how to enter this rate into the spreadsheet from CAG, but think ive done it right. i just changed the 0.00022 in the spready formula to 0.00068.

(24.9%/365=0.068%,.......which as a decimal is 0.00068???)

If someone could check this that would be great.

Hello cougar,

If you use the vampress spreadsheets, It connects you to Google spreadsheets, you can put the interest rate at 24.9%
and it will work it out as well as the daily interest

hi thanks for your help again hell.

have tried vampress' links and nothing seems to work. could well be a problem at my end though.

just a quick update to say that i have sided with caution and asked for a copy of my application/credit agreement. will wait with baited breath to see what they send (if anything)

seem to be getting the run around at the moment,.. they sent me two letters telling me that i have already recieved the information and also one about there being no manual intervention on my account??

i asked for a copy of my agreement not a load of old cobblers!!

am a bit busy at the mo (trying to sell up and buy another place)
so will get back to them asap.

Be interested to hear how you get on, I am contemplating a similar case against BOS.

Originally Posted by vonnie32

Be interested to hear how you get on, I am contemplating a similar case against BOS.

good to know my post is helping people, will keep you posted.

am looking on the site for a template letter for non compliance when asking for a copy of a credit agreement/ application form and will send today or tomorrow if i get time.
if anyone has anything they can suggest feel free

will post this tommorrow many thanks to the people i borrowed bits from ,..you have a much better way of putting things than myself!!

letter before action
Section 7 – Data Protection Act 1998

Dear Sir/Madam

Account: xxxxxxxxxxxxxxxx

I refer to my letter dated xxxxxxxxx.

In my letter ,I made a formal request for a copy of the signed, executed credit agreement for the above numbered account under section 77(1) and section 78(1) of the Consumer Credit Act. In addition a statement of my account should have been sent along with any other document mentioned in the credit agreement.

The Consumer Credit Act allows 12 working days for this request to be carried out before your company enter into a default situation. If the request is not satisfied after a further 30 calendar days, Your Company commit an offence. These time limits expired on xxxxxxxxx and xxxxxxxxx respectively.

As you are no doubt aware subsection (6) states:

If the creditor under an agreement fails to comply with subsection (1)—

(a) He is not entitled, while the default continues, to enforce the agreement; and
(b) If the default continues for one month he commits an offence.

I again request a copy of the signed, executed credit agreement for the above numbered account and as a good will gesture, am offering another 7 days to comply before I seek further action.

Enclosed is a cheque for £1

Yours faithfully,

Hope this will do the trick. will post the reply as soon as i recieve one.

Originally Posted by cougar25

will post this tommorrow many thanks to the people i borrowed bits from ,..you have a much better way of putting things than myself!!



Hope this will do the trick. will post the reply as soon as i recieve one.

Hello Cougar,

Have they breached the 12+30 compliance, if so report them to trading standards and the office of fair trading. They will probably acknowledge your complaint and do naff all, but it will put another nail in the companies coffin.

Originally Posted by hellhasnofury

Hello Cougar,

Have they breached the 12+30 compliance, if so report them to trading standards and the office of fair trading. They will probably acknowledge your complaint and do naff all, but it will put another nail in the companies coffin.

yes the date from the first cca request was 07/08/2007.

They did reply but with some rubbish about not having any manual intervention on the account??

have no idea what they were on about, nor do they i suspect!
they even sent my cheque back with a note saying "you already have your statements"

i get the feeling they cant produce as they sent me two letters with two different fob off's!!! one letter with the cheque and the other about manual intervention.

Originally Posted by cougar25

yes the date from the first cca request was 07/08/2007.

They did reply but with some rubbish about not having any manual intervention on the account??

have no idea what they were on about, nor do they i suspect!
they even sent my cheque back with a note saying "you already have your statements"

i get the feeling they cant produce as they sent me two letters with two different fob off's!!! one letter with the cheque and the other about manual intervention.

Hello Cougar,

Interesting that they sent the £1 cheque back and have written back with no mention of the ca, just the statement. Bet they even deny receiving it, as nothing they do would surprise me.
I would possibley follow this up with a letter reminding them, what a cca request is, when you sent it, and they are now in default Also enclose the £1 Statuatory fee and demand that they cash it.

Originally Posted by hellhasnofury

Hello Cougar,

Interesting that they sent the £1 cheque back and have written back with no mention of the ca, just the statement. Bet they even deny receiving it, as nothing they do would surprise me.
I would possibley follow this up with a letter reminding them, what a cca request is, when you sent it, and they are now in default Also enclose the £1 Statuatory fee and demand that they cash it.

Ok,..
i have not recieved a thing from the cca request apart from the babel afore mentioned.
So i know i have to report this to the trading standards which i will of course do.
Do you think i should now hit them with a request for the PPI back,.. along with evidence of them breaking the law?
or should i go another way about it?

Originally Posted by cougar25

will post this tommorrow many thanks to the people i borrowed bits from ,..you have a much better way of putting things than myself!!



Hope this will do the trick. will post the reply as soon as i recieve one.

Hello Cougar,

Just noticed, sorry

I think the mis-understanding could be here. in the letter you send them for the ca. You have put Section 7 Data protection Act.
The request for your credit agreement comes under Section 77-78 of the Consumer Credit Act 1974.

Maybe that has caused the confusion, or they are being blatantly pig headed and picked up on this.

Originally Posted by hellhasnofury

Hello Cougar,

Just noticed, sorry

I think the mis-understanding could be here. in the letter you send them for the ca. You have put Section 7 Data protection Act.
The request for your credit agreement comes under Section 77-78 of the Consumer Credit Act 1974.

Maybe that has caused the confusion, or they are being blatantly pig headed and picked up on this.

thanks for picking up on that i had no idea!!!
Whoops!!
I guess i should issue another letter?? Or do you think the text of the letter will be enough to take this further?

Originally Posted by cougar25

thanks for picking up on that i had no idea!!!
Whoops!!
I guess i should issue another letter?? Or do you think the text of the letter will be enough to take this further?

Hello Cougar,

I would be self explanatory, if they read it. Maybe just to be on the safe side, send a non-compliance to them.

Originally Posted by hellhasnofury

Hello Cougar,

I would be self explanatory, if they read it. Maybe just to be on the safe side, send a non-compliance to them.

ok ive given them all the time in the world and they havent even replied to my request for a full refund.

have spoken to trading standards and they have agreed with no credit agreement there is nothing they can do to enforce the agreement, but on the flip side, its hard to say that i didnt realise i was paying for it if its clearly displayed on statements. They advised going through fos or the fsa but with their backlog im thinking about putting it straight to mcol.

Anybody agree with me or should i put the letter before action on hold?