Thread: forrest1980MUM Vs RBOS

I am starting the ball rolling with helping my mum reclaim her Bank Charges and was just wondering a few things please ?

I have already claimed against BOS for myself and was successful but now i'm dealing with another bank :

1/ Which is the best address to send a letter requesting 5 years statements to and is there a template letter on here i can use ?

2/ Or is there a phone no. i can get my mum to phone and request the 5 years statements ?

3/ Will my mum still require to pay £10 for this service as i had to with the BOS ?

All help will be much apprecaited and thank you !

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Hi Forest,
The address that i used was this one.

Royal Bank of Scotland.
Data protection team.
36. St Andrews Square.
Edinburgh.
Scotland.
EH2 2YB

Have a look at these. you will find template letters and loads of useful info.
http://www.consumeractiongroup.co.uk...k-charges.html
Don't forget its 6 yrs and yes pay them £10.00.
Good luck.