Orange UK Plc
PO Box 486
I was annoyed to have recieved my bill this month to find a £5 fee added to my bill for late payment.
As you can see from highlited entry on the enclosed satement of the 12/07/2007, I made a call to yourselves on the 02/07/2007 which lasted 5:12 and made payment via debit card.
In the terms and conditions set out by yourselves located at:
there is no reference to a billing cycle or how long from the issue of the statment I have to pay, therefore it is assumed under british law that the billing cycle be 30 days from date of issue.
Due to this fact I find it astonashing that you think you can charge me a £5 penalty for late payment.
Additionally, under british law, a company is only allowed to charge what it costs them due to customer missing a payment, I somewhat find it difficult to belive that it costs you £5 due to me not paying on time (and I did pay on time). If I am wrong and it does cost you £5 for me missing a payment, please would you be so kind as to elaborate the breakdown for this cost in your reply.
What I want.
I trust that you will understand my dissapointment in your company and seek to put it right.
I will NOT accept this charge and expect that you either refund me the £5 late payment fee or deduct £5 from my next bill.
Accept this letter as a letter before action, if you do not reimberse me the £5 by either of the methods above, I shall file at small claims
court for the £5 fee, £30 court fee, interest pursuant to S.69 County Courts Act 1984 at 8% APR from date of fee, postage costs and as I am self employed I shall be charging my standard rate of £12ph for the usage of my time.
I give you 14 days in which to comply or I will file at court.