Thread: Please HELP! Mis-sold PPI Yes Car Credit

Originally Posted by falten

Hi, I am new to this forum and wondered if anyone could PLEASE help me out here. My husband bought a car through Yes Car Credit in March of 2005. We returned it just before the first 2 years was up and paid in the shortfall balance. Yes, we were forced to take out the payment protection insurance at the time of purchase in order for there to be a deal. I have been paying the insurance monthly to direct auto finance since August last year, even though we have not had the vehicle.

The debt has now been sold to Direct Legal and Hillesden Securities. I read somewhere that these PPI have been mis-sold as it clearly states on the agreement that it is optional. Is there some kind of letter that I could send to them with regards mis-selling PPI? I have read on this forum that people have also requested a copy of their insurance certificate. Should I do this?

The other thing is that the Direct Legal is saying that I owe £2002,02 but the original insurance total for the 4 years was only £1816.80. I have paid the insurance for around 26 months, so how could this be?

I really don't know what procedures I should take now. Please HELP!

Thanks
Falten

Hello Falten,

There are a few issues here I believe.

1. mis-sold ppi
2. penalty charges on the balance of loan.

First things first.

If you are still paying for ppi, then write immediately and cancel it and agrue on the basis of this link.

Consumers to benefit from PPI refunds agreement

Have you sent a SAR to them to get all of the information, if not do so now. Costs £10 send a postal order.

Maybe use this full SAR template specifically asking for info on the ppi.(if you do not specifically ask for it they will choose not to give you it)

I understand that you currently hold details of my personal and financial information within your internal record systems with regard to personal loan accounts
Please supply me with a complete list of transaction and charges relating to my history with your organization, INCLUDING Loans and other products. Alternatively a complete set of statements for the accounts or associated accounts is acceptable. I would be grateful if you would provide the following for ALL accounts or associated accounts I have held with your organization:
-Full copies of all contracts which you believe exist or have existed between myself and your organization, including true copies of any documents you hold in support of the same.
- A complete list of all transactions or statements relating to ALL of my Loan Accounts with your organization.
-Copies of all documents which include any of my personal information including copies of any contacts or invoices, emails or computer records containing my personal information, or any records which pertain to this information.
-Full copies or transcripts of any correspondence in postal, email or any other format which you have entered into with any individual, organization or third party which contains my personal or financial, or which pertains to me.
- Where any previous information or records held have been deleted or disposed of, the methods used to do so, including dates, certificates or references confirming details of destruction. Where you are unable to provide such certificates, please provide a declaration, signed by an authorised officer of your company, confirming the dates and methods of destruction of this data.
-Full hard copy print outs of my personal or financial information, held in a digital, magnetic or any other format which is held in any archives, backups or other storage devices / locations.
I enclose a cheque in the sum of £10 to cover your fee.
IF YOU UNABLE TO DEAL WITH THIS REQUEST, YOU SHOULD IMMEDIALTELY FORWARD IT TO THE PERSON WITHIN YOUR ORGANISATION RESPONSIBLE FOR DATA PROCECTION.
I look forward to hearing from you in the first instance of receipt.
Yours faithfully

xxxxxxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxxxx


Have you sent a CCA request, if not do so now,

Creditors and DCAs - Letter Templates & Budget Planner

You need letter N, and a £1 postal order

You need to have all of the information, for ammunition to get it back.

Also may be write to the DMA telling the account is being put into dispute, whilst you conduct investigations into the account balance re penality charges, etc. They may back off a bit

This process will probably be lengthy and frustrating, but well worth it in the end

If you need help just shout