Victory over the Abbey!!

**jemjem** · 13th July 2007 19:25

Usesed all the letters and they would not budge...

As soon as i complainted to the fos icon

(financial Ombudsmand Service) got a refund in full!!!

Recomend any one else having the same problem to try it..

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**itsamomentintime** · 13th July 2007 20:41

well done jemjem

**standingupformyself** · 14th July 2007 09:44

How do you complain to the fos icon

? By letter? I am most interested, and would like to give that route a go...... just cannot afford the pennies for court at the moment

**jemjem** · 15th July 2007 15:36

go to their website and you print off a complaint form and send it in

took about 3 weeks for them to respond to me with a letter saying written to Abbey icon

to investiagte..

3-4 weeks later got a letter offering full refund

i inculded all my correspondance obetween abbey and myself.

a few of us from the office have done this, all with different banks and all got same response.. full refunds...

i did not make any claims for interest icon

though, couldn't work out what it would be so left it off.....

good luck

**standingupformyself** · 15th July 2007 18:57

Thank you Jem. I may just take this route

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