How long are call logs kept?

**AnimalMagic** · 11th July 2007 11:08

Any bank worker willing to say how long their bank keeps telephone recordings? Are they destroyed completely after a period of time or are there backups kept?

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**AnimalMagic** · 12th July 2007 16:41

So where have all the Bank Workers gone?

**devandy** · 12th August 2007 18:03

Asked recently over the telephone service of my Bank of Scotland icon

account, they told me everything is kept for the life of the account however problem was resolved without asking for transcripts.

Hope this can be of some help.

**welshcakes** · 26th August 2007 22:04

Hi

Okay so it's reasonable that phone logs are kept for the life of the account whilst it is open, however I'd like to know if that means they are disposed of once the account is closed, six years after the account or perhaps longer.

**bella86** · 20th December 2007 01:11

to be honest i dont have a factual answer for this question. However, i believe the logs are not deleted. Even when an account is closed we still keep the information regarding the customer. surely the call logs would be kept as well?
ill try and find out - however i am no longer employed by Abbey icon

**AnimalMagic** · 20th December 2007 08:56

Thanks for any information. It would be even more helpful if I could get something to use in court - documentation, statement anything like that...

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