Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

£19.99 + £1.50 (P&P)




Last Will and Testament Kit


Make a legally valid will without the fuss and expense of a solicitor - includes a full step-by-step guide.

£9.99 + £1.50 (P&P)

BAILIFFS - The Law and Your Rights

Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.

The book is easy to understand and clearly explains the rights a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.

£13.95 + £2.00 (P&P)


Reclaim the Right Ltd. - reg. 05783665 in the UK

reg. office:
923 Finchley Road
London
NW11 7PE



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  1. #1
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    AnimalMagic Novitiate

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    Question How long are call logs kept?

    Any bank worker willing to say how long their bank keeps telephone recordings? Are they destroyed completely after a period of time or are there backups kept?

    Similar Threads:
    If my comments have been useful please click the scales and let me know.

    Me vs Rockwell/Tessara/RBofS: pending.
    Me vs MBNA/1st Crud: Discontinued.
    First Direct Overdraft: CCJ won.
    IR: 2 CCJs 1 won.
    Birmingham Midshires: pending
    BT: pending
    others to come....


  2. #2
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    AnimalMagic Novitiate

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    Default Re: How long are call logs kept?

    So where have all the Bank Workers gone?

    If my comments have been useful please click the scales and let me know.

    Me vs Rockwell/Tessara/RBofS: pending.
    Me vs MBNA/1st Crud: Discontinued.
    First Direct Overdraft: CCJ won.
    IR: 2 CCJs 1 won.
    Birmingham Midshires: pending
    BT: pending
    others to come....


  3. #3
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    devandy Novitiate

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    Default Re: How long are call logs kept?

    Asked recently over the telephone service of my Bank of Scotlandicon account, they told me everything is kept for the life of the account however problem was resolved without asking for transcripts.

    Hope this can be of some help.


  4. #4
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    welshcakes Novitiate welshcakes Novitiate welshcakes's Avatar

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    Default Re: How long are call logs kept?

    Hi

    Okay so it's reasonable that phone logs are kept for the life of the account whilst it is open, however I'd like to know if that means they are disposed of once the account is closed, six years after the account or perhaps longer.

    3 Active Claims:
    Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay
    Barclays Refund of Bank Charges (Joint account) - Awaiting court date
    Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.


    3 Wins :
    Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)
    HSBC (on behalf of brother)
    Settled Out of Court - £3,874.76
    Alliance & Leicester (on behalf of friend)
    Settled Out of Court - £723.41

  5. #5
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    bella86 Novitiate

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    Default Re: How long are call logs kept?

    to be honest i dont have a factual answer for this question. However, i believe the logs are not deleted. Even when an account is closed we still keep the information regarding the customer. surely the call logs would be kept as well?
    ill try and find out - however i am no longer employed by Abbeyicon


  6. #6
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    Default Re: How long are call logs kept?

    Thanks for any information. It would be even more helpful if I could get something to use in court - documentation, statement anything like that...

    If my comments have been useful please click the scales and let me know.

    Me vs Rockwell/Tessara/RBofS: pending.
    Me vs MBNA/1st Crud: Discontinued.
    First Direct Overdraft: CCJ won.
    IR: 2 CCJs 1 won.
    Birmingham Midshires: pending
    BT: pending
    others to come....



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Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road London NW11 7PE