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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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SweetnSexyEnglish VS Brighthouse


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Just an update to Conniff I did get it sorted and had it replased with a acer 17" which I then paid off you'll find the thread somewhere about that explains what I went thru and how I eventually won my right to a replacement

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

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Oh I am so surprised, well not really to discover that there are more dodgy Acer I presume Laptops sold by Brighthouse. 'Failing before your very eyes' Yes indeed well the same thing is happening to me and today I am actually going to return the lattop to Acer by DHL and pay no more to Britehouse..............The laptop is worth about £600, I got a proper estimation not 800, or 1000 or if you pay cover nearly £2000!!!!!!!

Lacroix

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My laptop that was falling apart wasn't an ACER it was a brighthouse own make, my replacement acer has in fact been fine touch wood. But if you hadn't realised brighthouse over charge on goods and thats before they pile on interest or charges then I guess its been an eye opener for you.

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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  • 1 month later...

Bump Bumpity Bump!

 

Greetings folks!

 

Hopefully, we will have successfully lured you back to this thread via a “new post” notification email! :wink:

 

We are trying to collect stories of people's experience with Brighthouse. Eventually we would like to make up a dossier.

 

We would like to know about how Brighthouse staff have treated you, particularly if you have got behind with payments.

 

We would also like to know if you have been pressurised to take out any insurance or optional service cover (OSC).

 

Furthermore we would like to know about problems you have had with goods from this company and how Brighthouse have handled repairs or replacements.

 

Here is the link to the thread to post your stories.

 

 

 

http://www.consumeractiongroup.c o.uk/forum/brighthouse/131337-brighthouse-horror.html

 

 

Please don't add your story to this thread. Use the thread in the link above.

 

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 2 months later...

i have dealt with ********se for many years and at this time am on my way to there store for the second time regarding my 56inch sagem tv which i purchased brand new. It has now been in for repair with the same fault twice and they have agreed that i can have a new tv but i lose the 3000 pounds i have paid already and i have to start a new agreement. I know not everyone has what i am about to do but i am 21 stones and an ex prize fighter so i am going to wait til they come to my door and deal with it then which is a shame because i dont operate like that, but if they want to be bullies well.......... watch this space hahaha

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i have dealt with ********se for many years and at this time am on my way to there store for the second time regarding my 56inch sagem tv which i purchased brand new. It has now been in for repair with the same fault twice and they have agreed that i can have a new tv but i lose the 3000 pounds i have paid already and i have to start a new agreement. I know not everyone has what i am about to do but i am 21 stones and an ex prize fighter so i am going to wait til they come to my door and deal with it then which is a shame because i dont operate like that, but if they want to be bullies well.......... watch this space hahaha

 

You have the same implied rights with your TV on Hire Purchase as you do with a "normal" sale. You have the SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973 on your side.

 

A "reasonable" person would expect a £3,000 TV to give longer service than 3 years.

 

Trading Standards. Small claims court. Then boxing gloves after that! ;)

 

 

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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  • 2 weeks later...

I guess its my turn to follow suit and reclaim from Brightouse, I will be interested to see if I am as lucky as Steven4064 whose thread I will be re-reading for help on this....

 

I have not applied for an S.A.R as I have all reciepts so I will be sifting through my mountains of paper and will tell you the out come once me and my trusty calculator have finished adding and subtracting :-|

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Finished totalling the Fees - £210.60 but need to work out the amount of OCS paid on the exchanged laptop as I paid the contract off early...

 

Contract started 3-8-07

@£9.99 over 36 wks

charge £214.24

with OCS £359.64

 

Contract Cleared 19-9-07 strange also is I can not figure out what the total sum was as there seem to be some discrepancies with the early settlement the receipt says Due 298.27 Disc 115.00 Fees 2.70 total is 125.97 yet Total amount paid was 201.35 which included 15.38 on another contract:-|

 

The chances are they only charged OCS on the remaining money owed and not the money previous received for the faulty laptop but how would I work out what to claim back or do you think its best to leave the OCS charges as they already robbed themselves in their overzealous attempt to rob me :D or in fact am I the one whose been robbed:eek: Lefty what you think?

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Finished totalling the Fees - £210.60 but need to work out the amount of OCS paid on the exchanged laptop as I paid the contract off early...

Contract started 3-8-07

@£9.99 over 36 wks

charge £214.24

with OCS £359.64

Contract Cleared 19-9-07 strange also is I can not figure out what the total sum was as there seem to be some discrepancies with the early settlement the receipt says Due 298.27 Disc 115.00 Fees 2.70 total is 125.97 yet Total amount paid was 201.35 which included 15.38 on another contract:-|

The chances are they only charged OCS on the remaining money owed and not the money previous received for the faulty laptop but how would I work out what to claim back or do you think its best to leave the OCS charges as they already robbed themselves in their overzealous attempt to rob me :D or in fact am I the one whose been robbed:eek: Lefty what you think?

I dunno.. Which is why you may have to go through the traditional SAR route... You'll have far more accurate data to work with - plus BrightHouse can't try stalling by disputing any figures/totals you present to them...

Cheers

Lefty

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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Lefty...What would an S.A.R get me that I don't already have?...I have all contracts and all receipts. This is how I had one over them the last time when they said I had paid less than I had actually paid, I took all my receipts into the store so he could add them up in front of me. Even the employee said he was shocked as most of the customers he dealt with had at least a few missing and usually none had receipts that went back to the start of the contract.

 

If I tried going off their figures £359.64 - £214.24 = £145.40 over all charge for OCS which has a weekly payment of £3.50

 

£3.50 * 36 wks = £126 so already I can see the OCS has been over charged by £19.40 However I have spotted on the agreement it states

 

H-Total Charge for Credit (all of which is interest) £19.40

A-Total Amount of Credit £214.24

D-Total Amount Payable £233.64

Annual Rate of Interest 29.9%

 

Weekly payment over 5 weeks @ £9.99 receipts = £61.37 of which £17.50 of this is ocs . Plus my first wks payment shows a charge of £11.42 with £10.00 Disc & £10.00 Fee and I can guess as the date fell on a Friday I have been charged £1.43 in order to make it a 8 day payment.

 

I have just had confirmation from the store that OCS is not calculated in the early settlement and thus ends same day.

 

This then raises the problem that the early settlement due figure £298.27 which calculation shows is the total included remaining OCS but the £115 discount includes £108.50 of the cancelled OCS meaning my early settlement discount is £6.50.

 

on £233.64 -Total Payments £43.87 - Discount £6.50= £183.27 + 2.70 = £185.97

 

I knew I'd figure it out in the end but it took me all day:D Now the question is does anyone see £6.50 as an adequate discount on settling so early?

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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HirePurchaseAgreement.jpg

 

Ignore that the item says used, apparently the manager claimed that there was no way the boses would go for the agreement he made with me i.e. giving me a new laptop considering what they were selling them at, at that time and as my previous money from the faulty laptop was put onto the agreement however I have since realised he did not reflect it on this contract.... but importantly the contract tells me I have NO statutory rights?? Is that legal to state this to customers?? And also only receiving £6.50 REBATE when only a few weeks has elapsed on the contract.

Edited by sweetnsexyenglish
edited to reduce size of image

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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  • 3 weeks later...

Update: Its soon time to issue my second letter to Brighthouse as yet I have had no responce to the first so I guess they are intending to ignore them.

Lets see if they are going to ignore the 2nd letter:D

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Update: LBA going in the post today:-D

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Thanks sweetie:-D

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Brighthouse may soon add a lil piece on their .....Why not apply now to buy the products you have always wanted - without the traditional credit strings attached! Below are a few points you may like to consider before applying.

 

questions.gif

  • are you a member of CAG?

(CREDIT MAY BE REFUSED IF YOU ARE A KNOWN ASSOCIATE OR USER OF THIS SITE):-D

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Why not apply now to buy the products you have always wanted - without the traditional credit strings attached! Below are a few points you may like to consider before applying.

 

- Do You need the product if you cant afford a 42" tv (triple the price with our guarenties) then buy a 28" from asda and save over £700 plus get useful insurance

 

- Can you provide referances.

 

- sre you prepared to have your door kicked in if your more than £2.50 behind

 

- Are you prepared to have long and pointless arguments with a brick wall wearing a managers hat to get your legal rights?

 

- Are you prepared to accept shoddy goods without the need to check them for the invevitable damage

 

- Can you make it into town at random times on days when you think were closed to pay or face a knee-capping

 

- do you have any close relatives we can hold to hostage if you threaten to cancel insurance (may accept pets)

 

- credit may be refused if any legal rights mentioned

 

******

All policies above are probably the views of brighthouse and cavesham finance but are in no way endorsed or sponsered by them are intended for light hearted reading only - unless you intend to buy

Please note:

 

  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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Why not apply now to buy the products you have always wanted - without the traditional credit strings attached! Below are a few points you may like to consider before applying.

 

- Do You need the product if you cant afford a 42" tv (triple the price with our guaranties) then buy a 28" from asda and save over £700 plus get useful insurance

 

 

(You forgot to state....)

-If you can answer YES to all the following questions then WE will be happy to offer YOU credit!!

- Can you provide references.

 

- are you prepared to have your door kicked in if your more than £2.50 behind

 

- Are you prepared to have long and pointless arguments with a brick wall wearing a managers hat to get your legal rights?

 

- Are you prepared to accept shoddy goods without the need to check them for the inevitable damage

 

- Can you make it into town at random times on days when you think were closed to pay or face a knee-capping

 

- do you have any close relatives we can hold to hostage if you threaten to cancel insurance (may accept pets)

 

PLEASE BE ADVISED credit WILL be refused if you KNOW your legal rights or even MENTION legal rights...your legal and statutory rights will not be considered and ARE affected :rolleyes:

 

******

All policies above are probably the views of brighthouse and cavesham finance but are in no way endorsed or sponsored by them are intended for light hearted reading only - unless you intend to buy

 

 

Are we being cruel:rolleyes: NAH:grin:

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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I have recieved a response from Brighthouse since sending them the letter before action.....they have decided to grace me witha response to my inital first letter lol I will put it up to view before making my response A.S.A.P

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Can't wait! Hurry up!!!

 

Lefty

 

 

 

(PS - any chance of making your big scans as clickable links rather than embedded pics, cuz they make the page REALLY big and hard to read.... ):D

If the left side of the brain controls your right, and the right side controls your left, then left-handed people are always in their right mind!

 

Please help to support this site with a small donation... every little helps...

 

CAG- The Nation's Weekly Info Store!

;)

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04-06-08.jpg

 

Well 1st it doesn't matter that they are unable to open attachments as at least hard copies were also sent however it took them this long to acknowledge the original letters, says a lot about the customer service as had they received the email and been unable to access attached documents they could have sent an email asking me to send a compatible file:rolleyes:

 

Late payment charge explanation seems to be the same as Steven had:rolleyes:

 

As for explanation of the laptop case, Both the Area Manager & Manager made the option service cover as part of the arrangement for new Laptop, I think they need to go back through all correspondences for last year where I even named names:rolleyes: And the Manager himself infront of my witness admitted he knew of the problems with these laptops therefore is that not admission that they know what they are supplying are substandard as these Infinity laptops are a Brighthouse own product....does anyone know if they are still selling infinity's ??

 

 

04-06-08pt2.jpg

 

According to Consumer direct the store are allowed three attempts to fix an item, they had two and in the first ripped out a part out of my machine, yet she failed to acknowledge that:-o:rolleyes: lol

 

Why the hell would I want their service cover and I forgot to give you the joke once I paid of my washing machine how much they were offering to cover my machine for a week erm I don't think so!!

 

And as far as breached terms....they were given the opportunity to take me to court and did not take me up on the offer I wonder why now they think they will scare me into not taking them to court by their threat of recovery, if people look through all the different threads I have on CAG people will see I am having a rough time from all directions of late if I don't stand up for anything now I may as well give up!!

 

I still have some fight in me considering all the stress I am in and its my fighting that's giving me purpose right now otherwise I think I would have lost my mind already

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Can't wait! Hurry up!!!

 

Lefty

 

 

 

(PS - any chance of making your big scans as clickable links rather than embedded pics, cuz they make the page REALLY big and hard to read.... ):D

 

 

Hey sweetie resized it as it was annoying me too lol:p

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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I hope this size is ok for every ones screen as its done for 17"

 

And this is the letter they refer to and sent a copy like I never kept the original lol:

copyof1stAugust2007.png

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Also when they state in line with manufactures warranty they did not acknowledge the current store managers responce with my current laptop that I have no manufactures warranty....think the two need to sit down and have a conversation:rolleyes:

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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Lefty I require your help in putting together my case for court and Steven because you fought and went through this and won, I am referring to your thread like a bible and hope you will be able to help in this matter on what I need to do so that once their fourteen days are up I can go to court with the relevant paper work.

 

With Thanks:)

I'm fighting back and ready to go :D who will be my first victim? LBL, Brighthouse.

 

..."If you have no confidence in self, you are twice defeated in the race of life."

 

I am not here to insult or offend...just to offer advice and seek advice as all this is a learning experience, such is the cycle of life...for those that would wish to insult me for my thoughts or deeds...Stay Blessed for I know my heart is pure with no ill thought towards YOU. :cool:

Nationwide Won:D Benefits returned £577

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