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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Direct Line Home Insurance - Advice needed


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Hi all, I'm digging around for some advice on a home insurance claim which is slowly turning into a total mare. Brief history as follows.

 

21st May - Built in fridge spontaneously combusts at 6AM requiring fire engines etc. Localised fire damage, lots of smoke, one third of the kitchen is now in the garden. Luckily the burglar alarm was triggered which meant I dialled 999 within a few minutes. About £150 worth of food was lost as well.

 

After 2 weeks the loss assessor arrived. He was a complete wally who left me fuming after leaving me with a list of work comprising "replace fridge and base unit".. In fact there were three base units damaged, the melted fridge, the worktop, the scorched plasterboard, damaged floor tiles, smoke damage to ceilings/walls, broken wall tiles etc etc.. I sent my list to their loss adjusters (Cunningham Lindsey) challenging their interpretation

 

I was hoping I might use my own choice of builder but I couldn't get a definitive list of work from them with which to base a quote. The kitchen isn't new and when I pointed out I couldn't get a match for the units for either colour or design I was advised to hunt around on the internet!

 

At this point I decided to offload the problem back onto Direct Line and their builder visited the site 4 weeks after the event. That was 3 weeks ago and I've heard nothing since.

 

Their loss adjusters don't work outside office hours on claims and don't respond to my e-mails. I've tried Direct Lines complaints dept but they can't contact anyone at Cunningham Lindsay either.

 

They currently have no record of my contents claim as it was wiped from their website shortly after I'd raised my voice to a member of their staff. I've since e-mailed them the list again but there's no indication that they've received it.

 

I'm adamant that I won't allow non-matching units, floor and wall tiles to be fitted as this will de-value the house. I've offered to go halves on replacing the rest of the kitchen but all they've offered is an additional 50% of the cost of any new base units towards the entire kitchen.

 

I'm self employed and am currently working weekends/evenings to keep up with demand so haven't the time during the day to chase this down. They won't speak to my wife either as I'm the policy holder.

 

In 7 weeks I've had a replacement fridge, (a built in model but with nowhere to build it in). The kitchen still smells & there are still burnt out units in my back garden. I've also heard nothing on my contents claim (small I know but it's still rightfully mine) I've contacted a loss assessor but they said the job wasn't big enough for them to take on.

 

To cap it all I suggested I could get a better policy elsewhere but have been informed Direct Line can't cancel the policy with an outstanding claim on it!

 

My wife's spitting bullets and I'm in the firing line so I really need some advice on how to get things moving.

 

Thanks in advance. G

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Hmm a bit of a nightmare scenario for you... Im sure one of the resident claims experts can help with most of this for you but with regards to cancelling the policy there is nothing stopping you cancelling. As the claim happened prior to you cancelling the policy this should be ok and them telling you that there is an outstanding claim preventing you cancelling is rubbish.

 

The only thing with that is that you would be subject to short term cancellation charges (dont actually know what direct line charge for this).

 

good luck with this.

Halifax + BOS

  • £1300 WON from Halifax
  • £713 WON from BOS

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The best advice I can give is to get a better insurer next time....

 

Does this claim come under the house fabric or the house contents cover? I know most contents policies explicitly exclude matching sets when one item is damaged (e.g. three piece suit, crockery and so on) but I don't know if fabric policies do - it would not make much sense. Check the wording on you policy to see if that is included.

 

As far as cancelling the policy is concerned - if you have made a claim then you will probably not be entitled to a refund if you want to cancel the policy early - that is standard in most contracts. However there is nothing they can do to stop you going to another provider on the renewal date.

 

You are of course entitled to go to your own builder - the best thing to do would be to get a quotation (better two) for the work you think needs doing and send it to Direct Line.

 

DL need to respond promptly, which they clearly haven't done, so they have put themselves in the wrong. That means you have some scope to put things right yourself and they have less scope to object/refuse to pay.

 

If you can afford to do so - and are prepared to risk not getting all the money back - then you could go ahead and get things sorted out to your satisfaction and send the bill to DL. This is the approach I have taken recently with these cowboys and it is now with the FOS to get the money back.

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Thanks for the input so far. I really appreciate it as my ignorance of this whole subject is a bit of a hindrance. The policy booklet I've got is incredibly vague so I'll ask DL for a copy of their full documentation.

 

The food etc comes under the contents policy. The kitchen is under the house fabric policy. Obviously my assumption that al insurers are the same was an incorrect one. Does any one have a recommendation for house insurance?

 

I think I'll take your advice of getting some builders in to quote based on what I think needs to be done and then fire those quotes over to DL. Being a bit naive I expected a machine to roll into action and just sort things out while I got on with my life!

 

I'm fortunate in that I run an architectural services practice so I can put a package of drawings and a spec together myself.

 

I'll check on the cancellation terms as well.

 

As things progress I'll post any updates.

 

Regards

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Sorry to hear about your claim.

 

Direct line are correct on the Kitchen units however, the policy advises if the items are not damaged they will not replace as part of a set. However, the ombudsman challenged this and now 50% towards the undamaged units is considered the norm.

 

Regarding not being able to contact Cunningham & Lindsay - I doubt this very much. Having worked for Direct lines previous loss adjuster they will not accept this. I would suggest that they have contacted Cunningham & Lindsey and C&L have said that they will get back to them, as they are very busy (due to the floods). It might be worth writing Cunningham & Lindsay a letter giving them authorisation to speak to your wife regarding the claim.

Abbey - owed £3260 - Paid up.

 

Barclays owed £2500 - Paid up.

 

Halifax, Mint & Egg - next on the hit list

 

Dont click on the scales - I'm quite proud of my little red dot! - As the little red dot has gone - click away!!!!

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Thanks Craig. I have offered to go 50% on the rest of the kitchen but they turned me down so it sounds like that's worth pursuing. The offer they've made is to pay me 50% of the cost of the replacement units only i.e. the three damaged units. I was planning on replacement windows but they'll have to wait now!

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