Virgin Media deals
This is my story.
I contacted VM a few weeks ago to tell them I wanted to cancel my TV package as I was still paying the same but had lost the Sky channels.
I was put throught to the retentions dept & was told that I could have a "special deal" which was: Same TV package (XL), same Broadband (L) & an upgraded phone package (Talk Unlimited) all for about half what I was paying already!
I asked the guy to confirm exactly what was on offer & he confirmed the above & also pointed out this was a rolling deal i.e. it wasn't just a 12 month promo deal, so I took the offer.
I've just received my latest bill & my Broadband package has been reduce to M (medium), I called VM & after talking to someone "over the water" (I didn't realise they used overseas call centres), after them trying to sell me an upgrade at a reduced rate for 3 months, which I refused, they then upped it to 6 months!!
I was eventually transferred to retentions, after being on hold for 40 minutes I finally got to speak to someone, they basically said that the package I was given didn't include L size broadband & if I wanted it it would cost an extra £7.50 per month or I could reduce my TV package or change my phone package.
As this wasn't the deal I was originally offered where do I stand, especially as I don't have anything in writing? I did actually ask if I would get written confirmation but was told the changes would show up on my next bill.
Is it worth calling back tomorrow & trying to speak to someone higher up the pecking order?
Has anyone had a similar experience with VM?
Mods, if this is in the wrong place, please feel free to move it!!
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