Jump to content


  • Tweets

  • Posts

    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

who are CCS?


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5218 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Does anyone know who CCS RB Collections are?

Hello lizzy,

 

If you click on the search button above, the blue section with user cp, faq calander etc, and type their name in. there seems to be a few threads linked to them.

 

Good luck

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

Link to post
Share on other sites

Thank you hellhasnofury. Have checked but cant find any other company with the same name as CCS RB collections I don't have any other information other then that. Trying to trace a payment taken from my account via this company thats the only information that is on my statment. I have made a dispute with my bank but even they are having trouble getting this information. Thought maybe someone would know who they are or perhaps they may use another name. Any information would be greatly appreciated!

Link to post
Share on other sites

It was done by a card payment so I obviously spoke with someone on the phone at the time but was having lots of phone calls from different creditors so probably wasn't aware of whom I was paying what. My bank has tried to get details from this company via the transaction but they haven't responed and because the payment was made in Dec 2006 its out of the visa regulations time. So my bank is trying to get more information on this merchant as I don't know what this money was taken for or who they where working on behalf of. I think maybe there may have been two dca's collecting on the same debt.

 

Midge61 Rang CCS collection but they have no record of me.

 

On my statement the name says CCS RB Collections Westcliff On, GB.

I think westcliff On - must be southend Essex area...

 

I have also checked companies house no joy...

 

Not sure what else I can do?

Link to post
Share on other sites

HI

Ive had another look but can't seem to come up with anything. Seems very strange but can only think that they are no longer trading.

So if no more payments have been taken and no contact from them then hopefully it is finished with.

Link to post
Share on other sites

I have emailed the OFT to see if they have any record of them as they should hold a credit licence. Don't hold much hope. Other then that hope my bank comes up with some sold information.

 

I know it was only a one off payment but I would like to know where it went. The only thing I can think of is I must have had two collection agencies working for the same debt.

 

Will let you know if I get any good news.

 

Thanks for your help...

Link to post
Share on other sites

  • 4 weeks later...
  • 2 weeks later...

Thank you Sid07 sorry its taken so long to get back to you.

 

So did your bank confirm that ccs rb collection took the money but it was a payment for your bank on scotland credit card. If the money was debited by ccs rb collection how does your bank know who the payment was for?

 

Are CCS RB Collection an collection agency or are they part of the Bank of Scotland?

 

I'm still waiting for my bank to get back to me and provide this information.

 

Thanks again.

Link to post
Share on other sites

Hi

 

I found this thread while searching for CCS RB Collections, which has just appeared on my bank statement.

 

I've now been on to my bank and they confirmed it's a payment I made to my Royal Bank of Scotland Credit Card.

 

Hope this helps.

 

Thank you Sid07 sorry its taken so long to get back to you.

 

So did your bank confirm that ccs rb collection took the money but it was a payment for your bank on scotland credit card. If the money was debited by ccs rb collection how does your bank know who the payment was for?

 

Are CCS RB Collection an collection agency or are they part of the Bank of Scotland?

 

I'm still waiting for my bank to get back to me and provide this information.

 

Thanks again.

 

To clarify Bank of Scotland & Royal Bank of Scotland are 2 different companies.

HBOS - Halifax / Bank of Scotland

RBoS - Royal Bank of Scotland / NatWest

 

Dont want you chasing the wrong company

 

PKea

Link to post
Share on other sites

  • 1 month later...
  • 4 months later...

CCS RB Collections ???? who are they

I've had 3 transactions on my account all internet or telephone banking totalling £160 Aug 07, Nov 07, Feb 08) my bank cannot trace , I have no reccolection of any of these. no link with companies house, have now had two new debit cards to try to avoid this happening again.

What ever the company are they are based in WestCliff but thats all I can find out.

Can anyone help ??????

Link to post
Share on other sites

  • 2 weeks later...
  • 1 month later...

Hi Lizzy40, Gillie35 and all CCS searchers

While checking my Barclaycard statement on line today I found a debit of over £2000 to this mystery company. It appeared as CCS RB collections Westcliff On. I rang Barclaycard immediately as I have certainly not authorised this payment and it has been suspended. I checked on Google and found this thread - all very mysterious and worrying. My husband and I only have one joint credit card and have no connection with any other banks or credit cards.

Barclaycard have stopped our card and are issueing new ones and new pin numbers but I would like to get to the bottom of it if possible.

Link to post
Share on other sites

That does sound a bit worrying.

 

CCS RB collection are a collection company for the Royal Bank of Scotland, very strange that they would have collected a payment from your Barclaycard. For a debit to be on your Barclaycard statement your card must have been used in some way. Its lucky you noticed it and got it stoped but I would still look into it. If you have a reference number on your statment perhaps ring the Royal Bank of Scotland and ask for their collections department and ask them why they have taken this payment and what it is for? However Barclaycard should be investing - let us know if you get any more information.

 

Lizzy

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...