Written by John Kruse, one of the leading experts on Bailiff Law, this consumer friendly guide is essential reading for anyone who comes into contact with a bailiff.
The book is easy to understand and clearly explains the rights
a bailiff has, and also what they cannot do when collecting debts and repossessing goods etc.
This letter is about
your complaint
It was sent to you on 2 July 2007
Reference
Dear Mrs XXXXXXXX Re: Your Egg account XXXXXXXXXXXXXXXXX
Thank you for your letter dated 26 June 2007 with regards to your complaint about the Card Repayment Protection premiums on your Egg Card account.
As stated in my letter dated 4 May 2007, the Card Repayment Protection cover was applied to your account after you completed a balance transfer online for £500.00 on 29 August 2006. I am sorry but my decision still stands and no refunds will be made.
If you are unhappy with my decision you can now refer your complaint to the
have enclosed their leaflet for your
Contacting us
We're open from 9am to 5pm Monday to Friday (excl. Bank holidays)
To talk about this letter you can- Call us on: 08007 834 393 E-mail us at: cro.support@egg.com
If there is anything in this letter that you wish to discuss or needs further explanation, please don't hesitate to contact me using the contact details at the side of this letter. Alternatively my direct number is 08007 834 393 ext 6162.
Yours sjflcerely
Write to us at:
Customer Relations Office
Egg
Riverside Road
Pride Park
Derby
DE993GG
Jackie Bradley
Customer Relations Adviser
Egg pic
a trading name of the Egg group of companies which includes: Egg Financial Intermediation Ltd (reg no 3828289) and Egg Banking pic (reg no 2999842). Egg Banking pic and Egg •-
Thank you for your letter dated 16 July 2007 with regards to your complaint.
As stated in my letters dated 4 May 2007 and 2 July 2007 my decision still stands and no refunds will be made with regards to the Card Repayment Protection that was accepted by you when actioning a balance transfers online with Egg.
Please note that I will not be entering into any further correspondence with you and I would suggest if you are not happy with my decision you can refer your complaint to the Financial Ombudsman Service. I have enclosed a leaflet for your convenience.
Contacting us
We're open from 9am to 5pm Monday to Friday (excl. Bank holidays)
To talk about this letter you can: Call us on: 08007 834 393 E-mail us at: cro.support@egg.com
Yours smcerely V
Jackie Bradley
Customer Relations Adviser
Egg pic
Write to us at:
Customer Relations Office
Egg
Riverside Road
Pride Park
Derby
DE993GG
Egg is a trading name of the Egg group of companies which includes: Egg Financial
Mrs P V Egg Ccrp
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