Thread: mark0608 **WON**

Bank: CO-OP
Amount claimed: £1,706:11
Amount paid: £1,911:60

Started the process on April 1st 2007 and received last 6 years bank charges information within 6 weeks. Used template letter to request refund for £1,706:11 (without interest) and recieved a letter stating that they were looking into it and would get back to me within 4 weeks. Sent a further template letter stating that I would take court action unless they re-paid and got a letter in return along similar lines to the first. Incredibly as I sat at my computer to fill in the on-line small claim pages, the postman arrived with a letter from the CO-OP. It said that as a gesture of goodwill that they were agreeing to a full refund plus interest, adding that the amount of £,1911:60 would be credited to my account over the next few days.



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