refundmylife v barclays ***WON***

**refundmylife** · 8th June 2006 18:06

have sent dpa request today for student account. much wasted money while at uni so time to get it back.

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**refundmylife** · 8th June 2006 18:14

They failed to cancel a standing order to my student account on this one then mounted huge charges against me. knew nothing till they called saying 250 quid overdrawn!!!!! paid loads of charges due to a lack of attention to balance unless refused money at cashpoint. fingers crossed when they give it back i can have a week pretending to be a student on them. DPA on its waaaaaaaayyyyyy

**refundmylife** · 14th June 2006 16:57

have received a letter from Barclays icon

with cheques for student and current account dpa's saying
"please be aware that the bank is not under an obligation to presernt information according to any particular format. therefore your request to assemble a schedule of charges is turned aside."......."you may of course obtain this data from copy statements, and these will be supplied shortly free of charge"...cheques returned blah blah..."as regards your mention of manual intervention, the dpa does not oblige the bank to comment about internal policies and procedures."

"furthermore in the context of managing day to day transactions arrising from out of order accounts*, the bank does not hold the information you have requested in a form that would be covered by the dpa. whilst agregated information is retained for statistical purposes**, this would not be constitute personal data icon

under the dpa and therefore would not be covered by a s.7 dpa Subject access request icon

. for the avoidance of doubt, the fact that we do not generally record this information in a way that is caught by the provisions of the dpa, is in no way an admision that there was no such manual intervention."

* OUT OF ORDER ACCOUNTS: couldnt have put that better myself!!!!

** Would they not have to keep the original data to be able to prove their statistics???? My degree was a research degree and WE HAD TOO.

Statements are on the way so we shall see what they say. just wondering if this means they will send statements from before 2004 as they have not said they wont, just that i would be able to obtain the data i require from the statements they are sending.

**mahala** · 14th June 2006 17:52

standard Barclays icon

response. It basically means they will send computer print outs of your transactions, which are fairly easy to navigate. They are just being pedantic with theor "your application for a schedule of charges is turned aside" - they are sending the info anyway. As to manual intervention - there won't be any, so they cam't send it, but they're not going to admit that now are they? lol

you're doing fine - wait for the info, if you haven't got it all as far back as you wanted, write to them again, tell them what's missing and tell them the clock is still ticking on the 40 days - they'll send it!

well done

**refundmylife** · 14th July 2006 15:49

At last i have recieved the statements for my Barclays icon

current account. Totaled up the charges and they come to £740. This is comforting news as its the only of the 4 claims i have that doesnt have a huge negative balance.

They have also provided me with statements/printout of all details back to 2001 so a result with that. Also waiting for statements for student account so will be interesting to see if they do the same for that.

i have one question though, i have had £135 of charges refunded. One was the first charge on the account so thats no problem, the other £105 was refunded after i had recieved £210 of charges. In the summary of charges i have left out the first charge they applied to my account and also the £105 of charges that directly preceed the £105 refund.

Is this ok (fingers are crossed on this as the options sound like a pain in the ar*e) or should i: a) include them and show the refunds, or b) do another spreadsheet showing the refunds and also the type and dates of the charges i have not claimed for as a result?

Any help would be appreciated, this lark is complicated but the hourly rate should be ok in the end. lol

**refundmylife** · 1st August 2006 14:49

sent letter for refund on 15/07/06. Got no response what so ever. i have checked and it was signed for on the 17th. lba icon

sent 01/08/06. Fingers crossed they can be ar*ed to reply to me this time.

VERY PROFFESIONAL RESPONSE?!?!? Barclays icon

**refundmylife** · 11th August 2006 12:58

cheers for that villabird. i got a response from Barclays icon

offering me just over half of my claim. not something i weant to accept.
i have just spent the last 3 hours (this is no joke i really mean 3 hours) trying to find a letter i noticed before which was very well written rejection letter. if anyone knows where this was could they please let me know, as im now ripping my hair out (why has this not been put in the library as it would save many people a lot of time).

any help with this will be very appreciated.

**refundmylife** · 11th August 2006 14:06

as usuall i have now managed to find one of these templates. so have now said no to their offer and that unless they are in contact with a better offer i will be filling with the courts on tuesday. is this a bit unforgiving to only give them a few days to respond?

**Spotted Dog** · 11th August 2006 14:27

Why would ANYONE want to be 'forgiving' to Barclays icon

??

Spotty

**refundmylife** · 22nd August 2006 11:36

cheers villaburd all progressing well now. i have done the moneyclaim form and will be awaiting their response. was going to call Barclays icon

and let them know i would be sending it today if they didnt pay up. all i got was a customer services answerphone, so hey in the form went.

**refundmylife** · 23rd August 2006 13:32

claim has now been served. only question i have is, do i now need to send the spreadsheets (with the interest icon

on) in to the bank and the court or is this done with the allocation questionaire?

**refundmylife** · 24th August 2006 11:39

recieved a letter from money claim saying Barclays icon

have untill 11th 0f sepember to file defence.

**refundmylife** · 24th August 2006 21:05

hi villa
are you saying that if i have paid the 80 quid to money claim i then also need to send another £100 with the aq icon

? if you are its bad and i need to do some fast financial thinking (so you may have saved me from one hell of a surprise in a few weeks).
decided how your spending it yet?

**Michael Browne** · 24th August 2006 21:42

aq

fee of £100 is only charged on claims of £1500 or more

**refundmylife** · 24th August 2006 22:33

cheers for that i can stop panicing. its only 900 and a bit.

**refundmylife** · 3rd September 2006 11:57

Barclays

have acknowledged my claim on the 1st of september. deadline for defence is the 25 of september. i can almost smell the money.

**refundmylife** · 24th September 2006 21:35

nothing from the gits yet. shame they didnt fold like Natwest icon

. they now have just over 24 hours to defend the claim. will be sitting up hovering on the judgement button on money claim. are they likely to defend on the last day?

**refundmylife** · 25th September 2006 14:11

t minus 10 hours to launch..........

**refundmylife** · 25th September 2006 19:48

well they still dont show on moneyclaim as having entered a defence so 4 and a bit hours till the start judgement button gets a wack. hopefully followed by the solicitor that forgot my claim.

**Welshman** · 25th September 2006 20:01

Crossing my fingers for you refund. Trouble with this system though is that once you file for judgment, they have until 4 pm on that day to act so by applying, you are effectively unwittingly acting as an alarm clock.

It's then they wake up and act. Although I accept how the system works, in my book, once you're out of time then you lose. End of!

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