Thread: SAR letter not complied with

A friend of mine has sent an S.A.R - (Subject access request) to Lloyds requesting copies of her bank statements for the 6 year period.

She has received a response which is only a listing of FEES and CHGS on her account although the letter from Lloyds acknowledges that she requested copies of her bank statements.

Should she write back and request Lloyds to supply the copies of statements that she originally asked for and at no further cost to her as her original request has not been complied with.

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Your friend is not entitled to statements per se, the inclusion of statements in the SAR letter is a convenience for the banks, not a right of the data subject.

However, your friend is entitled to a copy of all the data that Lloyds hold on her that falls under the auspices of the DPA - and if she feels that she has not bee supplied with this then she should look at taking steps to ensure that she receives it. Look in the template library for details of what to do next regarding DPA non-compliance.