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    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
    • Hello CAG Team, I'm adding the contents of the claim to this thread, but wanted to open the thread with an urgent question: Do I have to supply a WS for a claim with a court date that states " at the hearing the court will consider allocation and, time permitting, give an early neutral evaluation of the case" ? letter is an N24 General Form of Judgement or Order, if so, then I've messed up again. Court date 25 May 2024 The letter from court does not state (like the other claims I have) that I must provide WS within 28 days.. BUT I have recently received a WS from Link for it! making me think I do need to!??
    • Massive issues from Scottish Power I wonder if someone could advise next steps. Tennant moved out I changed the electric into my name I was out the country at the time so I hadn't been to the flat. During sign up process they tried to hijack my gas supply as well which I made it clear I didn't want duel fuel from them but they still went ahead with it. Phoned them up again. a few days later telling them to make sure they stopped it but they said too late ? had to get my current supplier to cancel it. Paid £50 online to ensure there was money covering standing charges etc eventually got to the flat no power. Phoned Scottish Power 40 minutes to get through they state I have a pay as you go meter and that they had set me up on a credit account so they need to send an engineer out which they will pass my details onto. Phone called from engineer asking questions , found out the float is vacant so not an emergency so I have to speak to Scottish Power again. Spoke with the original person from Scottish Power who admitted a mistake (I had told her it was vacant) and now states that it will take 4 weeks to get an appointment but if I want to raise a complaint they will contact me in 48 hours and it will be looked at quicker. Raised a complaint , complaints emailed me within 24 hours to say it will take 7 days till he speaks with me. All I want is power in the property would I be better switching over to EON who supply the gas surely they could sort it out quicker? One thing is for sure I will never bother with Scottish Power ever again.    
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How long before recorded delivery should be delivered.


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Sent of a CCA letter on the 12th of this month and have been getting this message ever since on the Mail website.

 

 

Your item has reached the delivery office and is out for delivery.

 

We can confirm that your item left the delivery office this morning and should arrive shortly if it hasn’t been delivered already.

 

 

I have tried phoning to get an answer but keep being driven round in circles by the automated telephone system.

 

I just cannot get to speak to a real person.

 

How long should it take for this to be delivered and anyone have any tips on how to get past the phone system and get an answer from a real person.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

To quote Public Enemy.........

"Fight the power, fight the powers that be" :D

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Thanks, today is the 8th working day after posting which is why I am anxious to find out what has happened to my letter.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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some advice I got re automatic phone systems is to ignore the prompts and press nothing. The system should hopefully assume you do not have a touch tone phone and redirect you through to a real person. Has worked for me for a few call centres eg tax credits, powergen,virgin. Might be worth a go?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Just had a thought did you keep the cheque/postal order number, if this was cashed surely the letter is delivered?

ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Just got a reply although it was dated some 10 days ago so dont really know what has happened here.

Royal Mail say the item is still out for delivery but obviously this is not the case and the cheque is not showing on bank statements as being cashed.

 

Confusing but at least they have it and the countdown will start from the date on the reply.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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The once trusty Track and Trace seems to have problems. I have had a couple of problems in recent months and I have heard others say the same thing. I would complain about it. When I phoned Royal Mail they didn't recognise it as a problem. They need to be fully aware of it.

What sort of world do you want your kids to grow up in?

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Guest ArthurP
If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

 

First class signed for (recorded), has a 15 day waiting period before it is condidered unaccounted for by Royal Mail.

 

Two working days for first class mail is just a target.

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Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

I did complain via the automated system and got a reference number e-mailed to me together with a request for further details which have been duly sent off.

I have had no reply to that.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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Two working days for first class mail is just a target.

 

Actually, the target is next day delivery (but this isn't guaranteed).

 

Today is the 16th day after posting so the website should in theory reflect that.

The message from Royal Mail has been the same since the second day after posting.

 

As you know the item has been delivered, there are two possible scenarios which may have happened here:

 

either - The item was delivered correctly, signature taken etc, but for some reason the tracking system wasn't updated (if you speak to Royal Mail they may have a signature for the item on the system as the signature system doesn't link to the delivery system as well as it should).

 

or - The item was delivered with other items of mail (possibly part of a large bulk deliver if it went to a big business) and the item got missed and the postman did not notice it was a Recorded Delivery item, so the item was delivered with no signature taken. If this is the case then you should claim a refund of the Recorded Delivery fee from Royal Mail (although as this is only 60-odd pence they will probably send you a book of stamps instead worth a few quid).

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP

The aim is to deliver next day but the target is 1-2 days for first class mail.

 

You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Go to your post office with your receipt and fill in a claim form.

However, although the letter was important, the value of it is probably a book of stamps to Royal Mail.

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You are in fact entitled to claim up to £34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

 

Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

Of course I will pay you everything you say I owe with no proof.

Oooh Look....Flying Pigs

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After reading loads of threads, suggest you send special delivery - recorded is not always reliable.

 

It may take up to 5 days for you to get proof of delivery on Spec Del on Track and Trace (Royal Mail website), however, if you haven't had it after 5 days you can apply for it - have got the address somewhere will have to look this up tomorrow - too tired at mo.

 

I had a problem with POD on the website for Spec Del but was given an address to write to and finally received the Proof of Delivery by post.

 

Cheers!

 

BO (haven't got it honestly:D )

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Guest ArthurP
Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

 

Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

As far as I can read the OP hasn't had his letter delivered in any case.

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Guest ArthurP
brassed off, I sent it 1st Class recorded.

Perhaps given the time scales involved I should have shelled out the extra for special.

 

Recorded is fine although seemingly not in your case this time. I have sent probably hundreds of recorded items in the past and have only once had a problem.

 

However, if you have now complained Royal Mail will investigate which basically includes them just asking the intended recipients if they are in receipt of the letter.

 

The DCA, if it is them you CCA'd, may just be acting awkward and say they never received it.

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Not true.

 

The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

 

A customer may send a wedding invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

 

The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

 

As I previously stated this can be up to £34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = £34.

 

Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP
Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is £5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

 

 

Not the case.

 

The differing compensation schemes are for bulk (business) mail & retail (including private) mail.

 

The bulk mail scheme need not be mentioned in this thread as it is irrelevant.

 

The OP needs to be aware of the retail mail compensation for his letter.

 

This compensation scheme deals with lost, damaged & delayed mail. This one scheme just has differing levels of compensation depending on what the claim is ie loss, damage and/or delay (which may become considered lost).

 

The maximum payout for delayed mail could be £34 as after 15 days, as I previously pointed out, the delayed letter is considered lost.

 

Also, my previous example of delayed mail of wedding invitations makes those invitations as good as lost anyway as the wedding would have taken place before the invitation was received.

 

The OP seems to indicate that his letter had still not been received on the 16th day, last Thursday, so his letter is now considered lost and he can make a claim for a maximum of £34.

 

Each claim is considered seperately so it is hard to determine what the OP will get although he is free to claim £34.

 

Royal Mail's website will explain that Recorded Signed For letter's attract a possible compensation limit of £34.

 

The above shows why.

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Wrong again I'm afraid. I am well aware of the bulk mail compensation scheme, which would not apply to Recorded Delivery and is paid as a percentage refund, not up to a fixed amount. The £34 maximum is for loss or damage only. Delay is seperate. Please see the Royal Mail website for further details.

 

Also the wedding invitation example would be classed as Consequential Losses, which Royal Mail are not liable for.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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Guest ArthurP

4.7 Compensation for delay is currently split into two stages; delay which is measured as 4

+ days after the due date, and substantial delay which is measured as 10 + days after

due date. An item is classed as lost 15 + days after due date.

 

http://www.postwatch.co.uk/pdf/policydocs/23.2.07PW%20Response_Compensation.pdf

 

 

Recorded Signed For

 

If you have an important item to deliver, our Recorded Signed For™ service gives you complete peace of mind with proof of posting, signature on delivery and online tracking so you can follow the progress of your delivery.

  • Proof of posting
  • Signature on delivery
  • Online tracking
  • Up to £34 compensation
  • Prices from 70p plus normal postage

With Recorded Signed For™, you get next day delivery with most First Class items. And if you’re an account customer, we’ll pick up your items from your business.

 

 

The OP has sent a letter by Recorded Delivery and it appears the letter has still not been received after 16 days.

 

This situation is no longer a delay but is considered lost (15+ days) and therefore he is entitled to claim compensation of up to £34 for a lost (delayed 15 days+) letter.

 

Loss, damage AND DELAY (which can clearly become lost mail) come under The Retail Compensation Scheme which is regulated by Postcomm-Royal Mail simply have to observe it.

 

My example of wedding invitations being delivered in three weeks, one week after the event, mentions nothing of monetary loss but is simply meant to show what was intended-a three week delivery period which would entitle the sender to claim for compensation which would be considered lost mail (as it was 15+ days).

This has nothing to do with consequential loss.

 

 

Why do you find this difficult to comprehend?

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For Information (taken from the Royal Mail website)

 

First Class Mail:

Has your mail item arrived five or more working days after it was posted? If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting') and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £34 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

First Class Recorded/Signed For:

Has your mail item arrived five or more working days after it was posted?

If so, your mail is classified as ‘delayed’, and we’ll give you compensation of 12 First Class stamps. If you provide additional evidence of delay and your claim for compensation is accepted, you will be sent a cheque for £5, or for £10 if your item has suffered substantial delay (i.e. was delivered more than eleven working days after the day of posting and you provide additional evidence or proof of delay.

 

If your mail gets lost, we’ll give you a minimum compensation of 12 First Class stamps. However, if there was something of value in your mail, we'll refund the actual loss, up to a maximum of £32 or up to the market value, whichever is the smaller amount. Please apply for this within 12 months.

 

Please note that we do not pay compensation without an original certificate of posting being produced.

Can't find what you're looking for? Please have a look at Michael Browne's

A-Z Guide

*** PLEASE NOTE ***

I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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Guest ArthurP
For Information (taken from the Royal Mail website)

 

 

Hi and thanks for that.

 

Although the Postcomm/Postwatch website are more informative as it is they who actually regulate and set the compensation tariff (with agreement with Government), Royal Mail just obey it.

 

The OP just needs to pop into his local PO who will confirm his letter is 'lost' and has gone beyond 'delay' which entitles him to claim up to £34.

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