Patricia Pearl - Small Claims Procedure - A Practical Guide


An excellent guide for the layperson in how to use the County Court - a must if you are intending to start a claim.

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  1. #1
    Basic Account Holder Belaflat Informative Belaflat Informative Belaflat's Avatar

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    Default How long before recorded delivery should be delivered.

    Sent of a CCA letter on the 12th of this month and have been getting this message ever since on the Mail website.


    Your item has reached the delivery office and is out for delivery.

    We can confirm that your item left the delivery office this morning and should arrive shortly if it hasn’t been delivered already.

    I have tried phoning to get an answer but keep being driven round in circles by the automated telephone system.

    I just cannot get to speak to a real person.

    How long should it take for this to be delivered and anyone have any tips on how to get past the phone system and get an answer from a real person.

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  2. #2
    Basic Account Holder KeefG Novitiate

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    Default Re: How long before recorded delivery should be delivered.

    If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.

    To quote Public Enemy.........
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    Basic Account Holder Belaflat Informative Belaflat Informative Belaflat's Avatar

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    Default Re: How long before recorded delivery should be delivered.

    Thanks, today is the 8th working day after posting which is why I am anxious to find out what has happened to my letter.


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    Default Re: How long before recorded delivery should be delivered.

    some advice I got re automatic phone systems is to ignore the prompts and press nothing. The system should hopefully assume you do not have a touch tone phone and redirect you through to a real person. Has worked for me for a few call centres eg tax credits, powergen,virgin. Might be worth a go?
    ali x


    Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

    All ccj's now dropped off file, 2 yrs to go to clear file.
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    RBS MPP-Full offer at 8 wks from first complaint
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    Citicard ppi-with FOS finally paid 8 months after offer through FOS!
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    aqua x2 ppi-partialled settled still pushing for the rest
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    Basic Account Holder alibobsy Informative alibobsy Informative alibobsy Informative

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    Default Re: How long before recorded delivery should be delivered.

    Just had a thought did you keep the cheque/postal order number, if this was cashed surely the letter is delivered?
    ali x

    Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

    All ccj's now dropped off file, 2 yrs to go to clear file.
    All old debts either settled or made unenforcable.

    RBS MPP-Full offer at 8 wks from first complaint
    RBS Overdraft loanguard-full offer at 8 wks from complaint
    Citicard ppi-with FOS finally paid 8 months after offer through FOS!
    Capital one x2- with FOS
    Monument ppi-with FOS
    aqua x2 ppi-partialled settled still pushing for the rest
    Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment
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  6. #6
    Basic Account Holder Belaflat Informative Belaflat Informative Belaflat's Avatar

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    Default Re: How long before recorded delivery should be delivered.

    Just got a reply although it was dated some 10 days ago so dont really know what has happened here.
    Royal Mail say the item is still out for delivery but obviously this is not the case and the cheque is not showing on bank statements as being cashed.

    Confusing but at least they have it and the countdown will start from the date on the reply.


  7. #7
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    Default Re: How long before recorded delivery should be delivered.

    The once trusty Track and Trace seems to have problems. I have had a couple of problems in recent months and I have heard others say the same thing. I would complain about it. When I phoned Royal Mail they didn't recognise it as a problem. They need to be fully aware of it.


  8. #8
    ArthurP
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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by KeefG View Post
    If you sent by next day special delaivery then its exactly what it says on the tin, if you sent by first class signed for then you must allow 2 working days.
    First class signed for (recorded), has a 15 day waiting period before it is condidered unaccounted for by Royal Mail.

    Two working days for first class mail is just a target.


  9. #9
    Basic Account Holder Belaflat Informative Belaflat Informative Belaflat's Avatar

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    Default Re: How long before recorded delivery should be delivered.

    Today is the 16th day after posting so the website should in theory reflect that.
    The message from Royal Mail has been the same since the second day after posting.

    I did complain via the automated system and got a reference number e-mailed to me together with a request for further details which have been duly sent off.
    I have had no reply to that.


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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by ArthurP View Post
    Two working days for first class mail is just a target.
    Actually, the target is next day delivery (but this isn't guaranteed).

    Quote Originally Posted by Belaflat View Post
    Today is the 16th day after posting so the website should in theory reflect that.
    The message from Royal Mail has been the same since the second day after posting.
    As you know the item has been delivered, there are two possible scenarios which may have happened here:

    either - The item was delivered correctly, signatureicon taken etc, but for some reason the tracking system wasn't updated (if you speak to Royal Mail they may have a signature for the item on the system as the signature system doesn't link to the delivery system as well as it should).

    or - The item was delivered with other items of mail (possibly part of a large bulk deliver if it went to a big business) and the item got missed and the postman did not notice it was a Recorded Delivery item, so the item was delivered with no signature taken. If this is the case then you should claim a refund of the Recorded Delivery fee from Royal Mail (although as this is only 60-odd pence they will probably send you a book of stamps instead worth a few quid).

    Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.


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  11. #11
    ArthurP
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    Default Re: How long before recorded delivery should be delivered.

    The aim is to deliver next day but the target is 1-2 days for first class mail.

    You are in fact entitled to claim up to 34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.

    Go to your post office with your receipt and fill in a claim formicon.
    However, although the letter was important, the value of it is probably a book of stamps to Royal Mail.


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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by ArthurP View Post
    You are in fact entitled to claim up to 34 compensation for a failed Recorded Delivery item. This is the case too for even just a 34p first class letter.
    Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.

    Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.


    "Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)



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  13. #13
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    Default Re: How long before recorded delivery should be delivered.

    Belaflat

    Just subscribing - did you send "recorded" or "Special Delivery"?

    Brassed Off


  14. #14
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    Default Re: How long before recorded delivery should be delivered.

    brassed off, I sent it 1st Class recorded.
    Perhaps given the time scales involved I should have shelled out the extra for special.


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    Default Re: How long before recorded delivery should be delivered.

    After reading loads of threads, suggest you send special delivery - recorded is not always reliable.

    It may take up to 5 days for you to get proof of delivery on Spec Del on Track and Trace (Royal Mail website), however, if you haven't had it after 5 days you can apply for it - have got the address somewhere will have to look this up tomorrow - too tired at mo.

    I had a problem with POD on the website for Spec Del but was given an address to write to and finally received the Proof of Delivery by post.

    Cheers!

    BO (haven't got it honestly )


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    Default Re: How long before recorded delivery should be delivered.

    Hi - this is the address I wrote to (for Spec Del POD):-

    Royal Mail Customer Service Centre
    2 Admirals Way
    Doxford International Business Park
    Sunderland
    SR33 3XW

    Tel: 08457 001200

    Just for future reference

    BO

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  17. #17
    ArthurP
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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by barracad View Post
    Not quite. You can make a claim for a lost Recorded Delivery item, but the OP knows this item has been delivered, so no such claim can be made.
    Not true.

    The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

    A customer may send a weddingicon invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

    The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

    As I previously stated this can be up to 34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = 34.

    As far as I can read the OP hasn't had his letter delivered in any case.


  18. #18
    ArthurP
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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by Belaflat View Post
    brassed off, I sent it 1st Class recorded.
    Perhaps given the time scales involved I should have shelled out the extra for special.
    Recorded is fine although seemingly not in your case this time. I have sent probably hundreds of recorded items in the past and have only once had a problem.

    However, if you have now complained Royal Mail will investigate which basically includes them just asking the intended recipients if they are in receipt of the letter.

    The DCAicon, if it is them you CCA'd, may just be acting awkward and say they never received it.


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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by ArthurP View Post
    Not true.

    The letter need not be lost to make a compensation claim as a late delivery is just as valid, hence why I used the term 'failed.'

    A customer may send a weddingicon invitation via recorded delivery two weeks ahead of the date of the wedding but it gets delivered in three weeks.

    The contents of the letter had no real monetary value so recorded first class would be appropriate yet the lateness of the delivery makes the letter's contents useless which equals a valid compensation claim.

    As I previously stated this can be up to 34 for lost and/or late mail as it is Royal Mail's discretion to calculate the appropriate award ie up to 100 times the cost of a first class stamp = 34.
    Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is 5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

    Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.


    "Some people say The Stig chews on spark plugs and drifts while walking. Some say he is terrified of ducks, and that there is an airport in Russia named after him. All we know is that he is really barracad from The Consumer Action Group" - Jeremy Clarkson (allegedly)



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  20. #20
    ArthurP
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    Default Re: How long before recorded delivery should be delivered.

    Quote Originally Posted by barracad View Post
    Incorrect. The compensation is for loss or damage only. Delay is covered under a seperate scheme. From memory I think the maximum payout for delay is 5, and that's when it's the delay is over a certain amount of time - the full details can be found on the Royal Mail website.

    Not the case.

    The differing compensation schemes are for bulk (business) mail & retail (including private) mail.

    The bulk mail scheme need not be mentioned in this thread as it is irrelevant.

    The OP needs to be aware of the retail mail compensation for his letter.

    This compensation scheme deals with lost, damaged & delayed mail. This one scheme just has differing levels of compensation depending on what the claim is ie loss, damage and/or delay (which may become considered lost).

    The maximum payout for delayed mail could be 34 as after 15 days, as I previously pointed out, the delayed letter is considered lost.

    Also, my previous example of delayed mail of weddingicon invitations makes those invitations as good as lost anyway as the wedding would have taken place before the invitation was received.

    The OP seems to indicate that his letter had still not been received on the 16th day, last Thursday, so his letter is now considered lost and he can make a claim for a maximum of 34.

    Each claim is considered seperately so it is hard to determine what the OP will get although he is free to claim 34.

    Royal Mail's website will explain that Recorded Signed For letter's attract a possible compensation limit of 34.

    The above shows why.



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