Thread: Holster v NatWest - the shootout begins ** WON**

Okay good people,

lba time is up, offer to setlte early ignored (it was a desperate day), so...

Have been hoarding my hormonal rage for the past 48 hours and will be filing my N1 and schedule of charges of £3738 (plus 8%) tomorrow at my local court. Wanting to make sure that I have everything correct first time...a couple of Q's:

Before I left Natwest (current account and mortgage) I had a default entry made against me - a situation that was purely because of the cumulative effects of the charges (and which also led to the booting of a certain premium manager.....). Do I file a separate claim for this to be removed?

I have also been slack in not following up the fact that I didn't get all the info I requested re statements and info first time, despite an LBA - I got the 6 years statements (7 times!!) but no additional information relating to manual intervention or notes from my file. Is it too late to start action regarding this or can I do this now, again, as a separate claim?

Many thanks in advance.

Holster
(2 weeks and 5 days until baby is due...hence the rant)

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Right, I'll put it down to it being a late one for me last night - I've read the fabulous Michael Brown's guide listing and found what I need re the default, so on the case with that.

By the way, anyone else spoken to that miserable lady in Customer Services that obviously has to deal with a few hundred calls a day with people checking. Reckon she needs a hug in a mug, that one. One thing I'll say is that for someone working in a bank, she can't count days or weeks...bless.

Personal victory for me is getting my lawyer dad to start action against Natwest too - he's been with them for years with a premium account that offered a less than premium service. Now that will be a good one to follow!

Filing my N1 later today (slight delay on Friday as I thought I'd gone into labour..now that would have been bad timing!).

Thought I'd make use of my bad mood today to email and call NW and point out that the FSA 56 day response deadline they thought they had for my case wasn't in fact 24th July but 9th July

They are taking date for response not 8 weeks from when your letter is received (mine was by recorded delivery on 14th May, thankfully I have scan of signature receipt for that day) but from when they log your details onto their system, which with me, took 12 days!! They gave me some garbage about the fact that the front desk isn't their department (???) and I should allow them additional time to process their admin!!!! They also refused to make any note on my file of my call and concerns.

Not that it matters anyway as I'm taking them to court but should there be no response by then, yet another case against them.

My advice to all would be stick to the deadlines as advised here but if you are keen to hang around for the 56 days - beware - they are trying to fiddle even that! Make sure you have sent things recorded delivery and print off roof of receipt.

Hilarious / gobsmacking update.

While I await with baited breath for a response to my N1 filing (1 week to go on that) I received a second letter today from Mr Stuart Higgledy-Piggledy dated 4th July. It read (and I quote)

Sorry to hear about your concerns...etc..etc... thanks for your patience...but there have been some unforseen problems with ordering the statements we have requested on your behalf. We are following it up and dealing with it as a matter of urgency.

I couldn't resist... I called and explained that I have received numerous copies of my statements - more than I needed - so there couldn't be a problem in retrieving them. Also, that I was just a little concerened that the communications for such a huge company couldn't cope with sharing that information internally within the timescales THEY set themselves?????

They told me it was because my account was closed a year ago. I'm sorry (I said, but wasn't), but what difference does that make when you've been sitting on this for 7 weeks and all charges are within 6 years.
Obviously it just makes it far lower on the priority list.

I was then asked whether they could have a copy of my statements as well as a schedule of charges!!!!!!!!!!!

I left it as we're taking things a step further anyway, but reminded them that I would be sending a complaint to the FO with copies of these letters as a matter of principle. It was pointed out to me that these were only guidelines and not legally binding. I said I'd quote them on that.

Hope this beings a chuckle to your Friday morning - it did mine. Hysterical laughter, in fact.

Holster..

Lol.............. well you've cheered me up for the day anyway!

Bless them eh?!

If you don't laugh, you cry - and this is far to entertaining to make me cry.

Or maybe I just have too much time on my hands??