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I have a claim of £5700 to put to RBS for charges levied on my account over the past 10 years.
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I would deal with the claim for the last 5 years first as you may not get more than 5 years back.
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Who should I claim through? Should I write directly to the bank?
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You need to write directly to the bank in order to give them the opportunity to pay. Only once this is exhausted can you then go to court.
I think you need to take some time to read the FAQ's
here
Also have a read through the Scottish Court Procedure in the stickies in this forum.
At the moment any court claim will be sisted in all probability but by entering your claim the limitations clock stops ticking on those charges.