Quote:
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Originally Posted by alexcraw Fruitycar,
Could you do me the favour of posting or PM'ing the LBA when you do it so that I can have a butchers at it.
Cheers |
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This is the one I sent first time round and which I will use again this time (due to be sent this Friday July 7th) perhaps with a tweak here and there.
I used the Govan Law template and sent BOS this.....
25-04-2006
xxxxxxxxx
xxxxxxx
xxxxxxxx
xxxxxxx
Dear Madam
Penalty & unfair charges – request for refund for xxx xxxxxxx x xxxx
xx-xx-xx xxxxxxxx
Charges applied to account between 28-07-2000 and 05-01-2004 totaling £740, please see attached spreadsheet.
I am of the view that your charges represent a penalty and are therefore irrecoverable at common law. In the Scottish case of Castaneda and Others v. Clydebank Engineering and Shipbuilding Co., Ltd. (1904) 12 SLT 498 the House of Lords held that a contractual party can only recover damages for actual or liquidated losses incurred from a breach of contract. This is also the position in English law: Dunlop Pneumatic Tyre Co Ltd v New Garage and Motor Co Ltd [1915] AC 79.
Your charges do not reflect any actual loss, instead they appear to represent a lucrative profit-making scheme. UK banks have recently given evidence to the House of Commons Treasury Committee on how bank charges are calculated: "The costs are going to pay for all the people we have who pursue debt, collect debt, speak to customers and chase payments. The way these charges are arrived at is by taking these total costs and making some assumptions about the volume that is going to come through to arrive at the individual charges" (2nd report, 25 January 2005, paragraph 50
“Sir Fred Goodwin told us that for RBS "The costs are going to pay for all the people we have who pursue debt, collect debt, speak to customers and chase payments. The way these charges are arrived at is by taking these total costs and making some assumptions about the volume that is going to come through to arrive at the individual charges".)
online here:
http://www.parliament.the-stationery...274/27405.htm).
Accordingly, the charges applied to my account are not a reasonable pre-estimate of your bank’s loss in relation to my account. Your charges would appear to represent a device to recover global losses (for example, loan defaulters, bad debt write off, including commercial lending in, and outwith, the UK).
Please refund these charges to my account within the next 14 days. I reserve the right to commence court proceedings without any further notice, and to seek an additional award for 8% interest plus costs.
On a separate note, on 5 April 2006 the Office of Fair Trading (OFT) announced that default charges which are set at more than £12 will be presumed to be unfair and unenforceable in terms of the Unfair Terms in Consumer Contracts Regulations 1999 (SI. 1999/2083). Charges above this sum will be subject to legal action by the OFT
(press release 68/06 - online here:
http://www.oft.gov.uk/News/Press+rel...006/68-06.htm).
I would respectfully submit that if your organisation does not agree to immediately refund all unfair charges applied to my account, it will not meet the ‘fit and proper person’ test to hold a consumer credit license under the Consumer Credit Act 1974. In that eventuality I will submit a 1974 Act complaint to the OFT.
Yours sincerely
Cc:
Bank of Scotland
Customer Relations
PO Box 548
Leeds
LS1 1WU