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Royal Bank of Scotland Meet other RBS customers who have also been faced with excessive unfair bank charges. Exchange encouragement and information about getting your bank charges refunded


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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

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Old 22nd October 2006, 00:28   1 links from elsewhere to this Post. Click to view. #1 (permalink)
pict
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Question BOS Charges (Maintenance)?

Hi, Just recieved my list of charges from my Wife's BOS bank account and there are monthly charges of £15 listed as account maintenance charge 2000-04. Could anyone please let me know what this is and if this is a charge that I can claim back. Sorry if this is a dumb question but I have never came accross this charge before.
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Old 22nd October 2006, 11:41   #2 (permalink)
RogerR
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Default Re: BOS Charges (Maintenance)?

I have been wondering the same thing, also becuase I have a Royalties Gold account which has an agreed monthly charge (currently £12), but then I also have a maintenance charge of £28.00 on top!

Roger
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Old 22nd October 2006, 12:54   #3 (permalink)
mar10funster
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Default Re: BOS Charges (Maintenance)?

The only times i have ever had 'Account Maintenance' on my statements is at the end of the following month after i have been overdrawn. I am never charged it any other time. Therefore i figure it is a charge for them having to 'fix' your account and put it right following you being overdrawn. I am certainly asking for it back. Although as i said - i have only ever been charged it following being overdrawn. So it obviously relates to me being overdrawn and the charges for that. You may not be able reclaim a charge that is applied to your account monthly regardless of whether you are overdrawn or not. I would certainly query with the bank what it is for? If they can't give an adequate explanation - claim it back
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14/8/06 - S.A.R Request to B.O.S for C.Account + 2 C. Cards Statments. Sent to HBOS, The Mound, Edinburgh (R.Delivery)
18/09/06 - S.A.R. Request Reminder Letter sent to HBOS, The Mound, Edinburgh. Local Branch C.C. (R.Ddelivery)
19/09/06 - 01/10/06 - Requested Information Received - Various Packages and Letters
11/10/06 - Prelim Letter Posted to HBOS, The Mound, Edinburgh. Local Branch C.C. (R.Ddelivery)

18/10/06 - Letter Received from HBOS as follows "your complaint will be passed to a Customer Services Manager....get back to you within 4 weeks"

01/04/07 Full Charges Received. Small Claims case won as bank failed to lodge defence. They initially refused to pay up and it was only through contact with a Sheriff Officer that they done so.

Case Closed - Hurrah
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Old 22nd October 2006, 13:01   #4 (permalink)
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Default Re: BOS Charges (Maintenance)?

Thanks, I'll check over the history of the charges to see if they are only charged when the account was overdrawn.
Just checked statements and the account was always in overdraft before the Account Maintenance was applied. I will add this to the charges that I am claiming back and see what happens. Thanks for your help.

Last edited by pict; 22nd October 2006 at 16:53.
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Old 23rd October 2006, 00:57   #5 (permalink)
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Default Re: BOS Charges (Maintenance)?

I have had the same thing, the £12 being for the Royalties Gold Acc then a £28 overdraft charge!
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LinkBack to this Thread: http://www.consumeractiongroup.co.uk/forum/royal-bank-scotland/40118-bos-charges-maintenance.html
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Royal Bank of Scotland and Bank of Scotland [Archive] - Page 22 - Consumer Action Group This thread Refback 2nd January 2007 21:46

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