RBOS won't send me my statements!

[briforbes]

Hi,

I sent my data release form with the enclosed £10 to RBOS on the 8th August, but have so far been continually been fobbed off. I have been told twice now that my statements were sent out but somehow "lost". I sent the LBA two weeks ago stating that I would obtaining a court order to get the statements, however all I received was a letter apologising for the delay and that another (third!) set would be with me shortly.

I'm clearly being lied to, so what should I do next?

Regards,

Brian.

[livelylad]

Originally Posted by briforbes

Hi,

I sent my data release form with the enclosed £10 to RBOS on the 8th August, but have so far been continually been fobbed off. I have been told twice now that my statements were sent out but somehow "lost". I sent the LBA two weeks ago stating that I would obtaining a court order to get the statements, however all I received was a letter apologising for the delay and that another (third!) set would be with me shortly.

I'm clearly being lied to, so what should I do next?

Regards,

Brian.

contact them and tell them that you will; collect them at your branch and also that you are going to inform the information commissioner.

[nevos]

Interesting, same for me. Sent my request on 28th September and so far had no response however, I wasnt expecting them to jump around but, a bit disapointed as usual with the Harrogate Branch! sent a reminder yesterday so we will see.

[tweenies2]

Ilive in scotland and sent the request to the head office on 8/10/2006 and today I recieved 3 large envelopes with all my statments for the past 6 years(although I only asked for 5 guess they are trying to suss how knowledged I am in getting my money backi)

[sueg]

Dont panic, I recieved my three weeks after the 40 days were up, they sent mine to the branch (my accounts are now closed) and they destroyed them. I eventually got another set sent special delivery three weeks later, have now sent my claims in £9K

[briforbes]

In true comedy style I found my postman outside trying to deliver 3 sets of statements to me due to RBS making a mess of things and supposedly losing the first two sets. I've been through them, and my charges amount to £1539, which is a bit disgusting considering they were all placed whilst I was a poor student!

So, my question is, how do I present the charges to the bank with my next letter - I had a look at the spreadsheet, but that doesn't look like the right thing for me. Should I simply list them all?

Also, being in Scotland, should I submit two claims of £750, i.e. 2 letters of approach and 2 summary of charge lists.....or just one and then split them when it comes to making a court claim?

Also, should I just drop the £39 as it will put me over my claim limits?

All help greatfully received...

Brian.