RBOS won't send me my statements!

[briforbes]

Hi,

I sent my data release form with the enclosed £10 to RBOS on the 8th August, but have so far been continually been fobbed off. I have been told twice now that my statements were sent out but somehow "lost". I sent the LBA two weeks ago stating that I would obtaining a court order to get the statements, however all I received was a letter apologising for the delay and that another (third!) set would be with me shortly.

I'm clearly being lied to, so what should I do next?

Regards,

Brian.

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[livelylad]

Originally Posted by briforbes

Hi,

I sent my data release form with the enclosed £10 to RBOS on the 8th August, but have so far been continually been fobbed off. I have been told twice now that my statements were sent out but somehow "lost". I sent the LBA two weeks ago stating that I would obtaining a court order to get the statements, however all I received was a letter apologising for the delay and that another (third!) set would be with me shortly.

I'm clearly being lied to, so what should I do next?

Regards,

Brian.

contact them and tell them that you will; collect them at your branch and also that you are going to inform the information commissioner.

	Small Claims kit by Lawpack Sue your bank as many times as you like with just one Small Claims kit by Lawpack. Follow this link to read the review. The kit contains everything you need: instruction manual, templates, examples, forms and a comprehensive CDRom. Applies to England and Wales

[nevos]

Interesting, same for me. Sent my request on 28th September and so far had no response however, I wasnt expecting them to jump around but, a bit disapointed as usual with the Harrogate Branch! sent a reminder yesterday so we will see.

[tweenies2]

Ilive in scotland and sent the request to the head office on 8/10/2006 and today I recieved 3 large envelopes with all my statments for the past 6 years(although I only asked for 5 guess they are trying to suss how knowledged I am in getting my money backi)

[sueg]

Dont panic, I recieved my three weeks after the 40 days were up, they sent mine to the branch (my accounts are now closed) and they destroyed them. I eventually got another set sent special delivery three weeks later, have now sent my claims in £9K

[briforbes]

In true comedy style I found my postman outside trying to deliver 3 sets of statements to me due to RBS making a mess of things and supposedly losing the first two sets. I've been through them, and my charges amount to £1539, which is a bit disgusting considering they were all placed whilst I was a poor student!

So, my question is, how do I present the charges to the bank with my next letter - I had a look at the spreadsheet, but that doesn't look like the right thing for me. Should I simply list them all?

Also, being in Scotland, should I submit two claims of £750, i.e. 2 letters of approach and 2 summary of charge lists.....or just one and then split them when it comes to making a court claim?

Also, should I just drop the £39 as it will put me over my claim limits?

All help greatfully received...

Brian.