edinburghbeerbucket -v- Bank of Scotland

[edinburghbeerbucket]

brief synopsis up to now:
08/08/2006 - Subject Access Request (S.A.R.) sent
01/09/2006 - S.A.R. signed for
08/09/2006 - S.A.R. cheque cashed

Then sent this on 30/09/2006 to $CustomerRelations@hbospl c.com :

Dear BoS Customer Relations,

Roll number XXXXXXXXX

I refer to my letter dated 23rd August, which was signed for on 1st
September and the enclosed cheque cashed 8th September.

Please could you confirm the current status of my request, as 30 of
the 40 permitted days have passed since you recieved the request.

Best wishes,

edinburghbeerbucket.

[edinburghbeerbucket]

Got a blank email reply on 02/10/2006. But, interestingly, here's the header:

From: LouiseWood1@halifax.co.uk
To: $DSAR@no.halifax.co.uk
cc: edinburghbeerbucket

Perhaps the $DSAR@no.halifax.co.uk address is just for SARs?! Might be a fast-track to getting your statements, folks!

[jimmelling]

Ring MBNA to save time. Contact is Paul Miney on 01244 - 672628. Ring him and ask for your late payment fees plus the compound interest on that sum. He will offer you a "goodwill payment" first...decline. Ask for the total plus compound interest. He will work out what that is and ring you back with a figure eg my claim was £550 compound interest £590....therefore total claim was £1160. Paid up in 48 hours!

BOS less helpful...fob you off with letters saying will reply in 4 weeks, then need more time 4 more weeks. Stick to your deadlines. Good luck!

[edinburghbeerbucket]

Been away for a couple of days for a wedding (beautiful!), but just picked up this email dated 7th October from NicolaInett@halifax.co.uk:

Mr edinburghbeerbucket,

Your request has been received and will be processed within the 40 days
allowed by the Data Protection Act.

Regards
Nicola Inett
Consultant (DSA)
Policy and Development - Technical Support Business Risk - Retail

I hope she's right... they've only got 48 hours left!

[edinburghbeerbucket]

Well, day 40 came and went...

Dear Nicola Inett,

I am disappointed not to have recieved the information I requested
within the 40 day period permitted by law. This is in spite of the
fact you re-assured me only 4 days ago that the information would
arrive on time.

If the information has not arrived within 2 working days, or a
satisfactory explaination is not given within the same timeframe, I
will have no option but to raise a complaint with the Information
Comissioner, and to lodge a small claims action to force you to comply
with my Data Protection Act Subject Access Request.

I look forward to hearing from you before close of business on Friday
13th October.

Best wishes,

edinburghbeerbucket.

[edinburghbeerbucket]

OK guys, I've had no response from Nicola, so I think it's time to start thinking about small claim action for Data Protection Act non-compliance.

I filled out the paperwork, but had a couple of queries so sent the sheriff court a quick email (although perhaps you guys might know):

Dear Sheriff Court,

I am currently filling out a small claim summons against my bank as
they will not supply data which I am entitled to under the Data
Protection Act. The Claim (form of decree or other order sought) box
reads:

The Pursuer seeks an order against the Defender requiring them to
fulfill their obligations under the Data Protection Act 1998, together
with the expenses of bringing the action.

What should I put in the "action for/of" box? I assume because the
action includes a payment of money, it should be "payment", but please
clarify this.

Also, I plan to file this case by post as I am currently abroad. Can
you tell me how I should go about doing this?

Best wishes,

edinburghbeerbucket.

Will post the response when I get it. I think I emailed the court before and they responded quite quickly.

[edinburghbeerbucket]

Complaint sent to information commissioner today for non-compliance. Don't really want to go through the hassle of small claims court for this part, so fired off an email giving them a last chance:

Dear Bank of Scotland,

Further to my email of 11th October and the lack of response on your part, I have today filed a complaint with the Information Comissioner.

This action will be followed by a small claim court action if you continue to ignore my request.

edinburghbeerbucket.

[Thailand]

Jeez, they really need a firework up thier collective asses.

[edinburghbeerbucket]

Unbelieveable, eh? I just want a bloomin acknowlegement!!

[edinburghbeerbucket]

Hi edinburghbeerbucket,

Ive spoken to a colleague who deals with these and these will be getting sent out today.

Thanks

Louise Wood

What a joke.

[Thailand]

Originally Posted by edinburghbeerbucket

Hi edinburghbeerbucket,



Ive spoken to a colleague who deals with these and these will be getting sent out today

Is that word for word?:o

[edinburghbeerbucket]

Apart from changing my name to edinburghbeerbucket, yes it is. Why?

[Thailand]

Originally Posted by edinburghbeerbucket

Apart from changing my name to edinburghbeerbucket, yes it is. Why?

The 'these and these' bit sounded like a YTS secretary on glue not a proffessional sounding response!

[edinburghbeerbucket]

The same thought crossed my mind too, but at least I finally got a reply!

[edinburghbeerbucket]

OK, so I had a bit of a weird day!

Got an email from Ken Patton saying that the statements they sent out have come back to them undelivered. This is because I have a re-direction setup.

So I agreed with him that they could send them again non-certified so that they'd get to me.

Just as I'd fired off that email, I went to check the mail. Where I found statements from May 2004 til now.

So, I wrote back to Ken to tell him I'm still missing statements from Oct 2001 - May 2004.

I shall await his reply!

[edinburghbeerbucket]

Couldn't resist, so I totalled up the charges from May 2004 to date. £1136 so far. Can't wait for the rest of the statements!

[edinburghbeerbucket]

Go this email from Ken today:

You are correct in your assumptions, there are two ways we order statements, one involves them being sent to my department for checking and are issued by special delivery, others are requested to be printed and despatch as if it were normal statement. However, this can result in a large number of envelopes being generated so it is not the preferred method. The statements that I have run from late 2000 to May 2004.

I'm interested to know why the statements need to be "checked". Surely it's just a case of printing them and putting them in an envelope. Anyone know why?

[edinburghbeerbucket]

The rest of the statements arrived today.. a further £440.50 in charges, totalling £1576.50.

Onto the spreadsheet and initial request!