RBS not budging!

[NLSneddon]

I sent away my preliminary request for payment and received a letter back stating that they wouldnt refund charges as they think they are fair blah blah blah... then said

'We do not accept Office of Fair Trading's findings in relatrion to credit card fees. We are concerned that the Office Of Fair Trading has publicly called into question the setting of charges applied to other products, including current accounts. The Office of Fair Trading has restricted its investigation to credit cards and made no attempt to consult with RBS or the industry in relation to other, entirely different products'

Surely this is no excuse for the unfair charges? Can i still proceed with the LBA? And they have failed to note that it is a student account and i should have not been charged a service charge. I did tell them all this in the letter before!

Any help????

[MARTIN3030]

Proceed as per procedure........take no excuses go for the money

It belongs to you...and you WILL get it !

[Shazza_G_]

I'm new to this site today......PLEASE keep going. I'm going to track your progress and begin my attempt at getting back £3,020 from Virgin One account this week.

GOOD LUCK and KEEP GOING!

Shazza

[MARTIN3030]

Shazza Hi and welcome to the site.
Just a couple of little introductory pointers;

Read thru the faqs

Start your own thread in your bank group.

If you need any help along the way ......its all here.

[Shazza_G_]

tyvm for your reply and THANK YOU for being there. I sincerely hope not to have to contact you for help and will read and re-read the info before we get started.
Do rest assured that if I am successful, 5% will be going to the site.
Have a GREAT day,
Shazza