I sent away my preliminary request for payment and received a letter back stating that they wouldnt refund charges as they think they are fair blah blah blah... then said
'We do not accept Office of Fair Trading's findings in relatrion to credit card fees. We are concerned that the Office Of Fair Trading has publicly called into question the setting of charges applied to other products, including current accounts. The Office of Fair Trading has restricted its investigation to credit cards and made no attempt to consult with RBS or the industry in relation to other, entirely different products'
Surely this is no excuse for the
unfair charges? Can i still proceed with the
LBA? And they have failed to note that it is a student account and i should have not been charged a service charge. I did tell them all this in the letter before!
Any help????