Sports world

mightypotters01 · 19th July 2008, 18:58

This might seem trivial, my daughter purchased a pair of trainers from sportsworld. After walking round the town a bit more she decieded that she did'nt actually want them. So she took them back and asked for a refund the store manager told her she could not have a refund as they were a discount store and did not give refunds but she could have a credit note.

At this point my wife informed the manager that she was entitled to a refund and would not accept a creditnote. He then told my wife that he was the manager and was aware of the law and he would not give a refund, he then informed my wife (who was only trying to excersice her rights) that if she did not leave the store he would call the police and have her ejcted from the store.

I intend to complain about this but just need to know where i stand, am i right in saying that you do not have to give a reason to get a refund and also that you do not have to accept a credit note. Any advice would be appreciated.

jowalshy · 19th July 2008, 19:36

Hi there. I have done a little digging to find out what your rights are and found that unless the trainers were faulty, the shop doesn't necessary have to offer you a refund. The offer of a credit note was purely a goodwill gesture. Do they have any signs up anywhere in the store to state their returns policy. The policy could also be printed on the receipt.

mightypotters01 · 19th July 2008, 19:43

the returns policy is not on receipt and was on the counter but only on the staff side

jowalshy · 19th July 2008, 19:47

I'm not too sure that anything can be done. Sorry

.

blue4ever · 19th July 2008, 19:50

Last week i went to a store and bought stuff when i got home i appeared to have added few inches around my waist i took the clothes back and asked for my money.They said store policy was a credit note i said theres no clothes here that will fit(in my price range) sorry no refund credit note only. The notice was on the counter.
i`d go back get differant trainers and forget it
Cheers Paul
P.S Wife/daughter today went to store with credit note and spent it on themselves

ForestChav · 19th July 2008, 20:13

No legal right to anything unless the item is faulty, if it was bought in a store.

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