Bought item, 2 days later it goes on promotion with 1/3 off

Captain Spaulding · 15th July 2008, 22:18

Hi,

On Thursday, I bought a jacket for £359 from a large retailer in the UK. Today (2 working days after), the item has gone on sale for £259 (£100 knocked off)

There was no warning of a sale coming on and I would not mind if it was a few quid but this is ridiculous...

How do I stand with going back and trying to get some money back?

Thanks

Rooster-UK · 15th July 2008, 22:28

Quote:

How do I stand with going back and trying to get some money back?

Basically, you don't.
I'm afraid that you are going to have to accept that life's a bitch!
In buying the item, you entered into a contract with the vendor to purchase the item at an agreed price. You have both fulfilled your respective parts of the contract.

Suppose that the retailer put on a price increase of £100 instead of reducing it. Would you now be concerned about going back to the shop and offering them the extra £100?

Sorry if it's not what you wanted to hear. Just one of life's little jokes....you have to take it on the chin.
If it's any consolation, it happens to me all the time.

Regards, Rooster.

Captain Spaulding · 15th July 2008, 22:32

Appreciate the honest reply and of course, if they did increase the price then I would be laughing...

Wonder if the vendor will offer a good will gesture just as Apple did on the iphone, worth a shot...?

weedom · 15th July 2008, 22:37

Unless you've damaged it, take it back and say you don't want it anymore. They'll have to refund the price you paid unless, as I said, you've damaged it in some way.

Wait until the money goes back in, then go and buy it at the cheaper price.

Before I get flamed, I don't think that's illegal at all. Immoral, perhaps

Captain Spaulding · 15th July 2008, 22:39

Not damaged at all, I've worn it (and this is not some posing designer jacket, its personal protective equipment)

Its £100 of immoral

Rooster-UK · 15th July 2008, 22:39

Unless it is faulty they are not obliged to refund, just because you've changed your mind.
You can try, but personally I wouldn't hold out too much hope.

littlesally · 15th July 2008, 22:42

You'll need the receipt though, or they'll only refund the cost of it now!
Sally x

Captain Spaulding · 15th July 2008, 22:43

Will have a chat to them tomorrow about the promo price, the manager seems a good guy but will not hold much hope

As rooster said, tough luck really!

weedom · 16th July 2008, 00:11

isn't there a cooling off period? If it's PPE, all you need to do is find some fault, however petty, and say it's not actually fit for purpose. Under-arm ventilation flaps not as large as you'd expected, or the pockets don't hold enough thing-a-bobs, or something.

Don't mention the change in price, though, or they'll twig straight away what you're up to

blitz · 16th July 2008, 00:33

If you take it back within the stores policy of a money back guarantee that is fine, however if you damage the product either accidentally or on purpose and take the product back for a inherently faulty refund this is in fact illegal and comes under fraud.

If the product is already damaged that is an entirely different matter, however unfortunately with these types of things you have accepted to buy the product at the previous price, whilst it may be annoying that its gone didn't seem to have a problem paying that amount and would be down to the managers goodwill/

robert_harper_2000 · 13th August 2008, 17:57

I found that just explaining what happened they have refunded the difference as goodwill, especially if it is only 2 days!

Captain Spaulding · 13th August 2008, 22:06

I did speak to them however they would not budge, oh well....

gyzmo · 14th August 2008, 08:59

Quote:

Originally Posted by weedom

isn't there a cooling off period?

Nope/ You only get a cooling off period if some statute provides for it or the seller agrees to one of their own accord.

the only thing that can be done in circumstances like this are:
1. check the sellers terms to see if they allow change of mind refunds. It is likely however that they will refund at the current selling price.
2. If you have asked whether there will be a sale and are told no, when in fact that person knows there is, then you will have grounds to claim the difference but proving so much will be more difficult than getting Beijing to admit to fraud
3. Cry/grit teeth /kick cat (no, dont) / sigh and carry on.

You wouldnt be happy if they put the price up and came chasing after you for the difference!

stu2525uk · 14th September 2008, 16:42

Take it back saying you bought it for someone and it turned out to be the wrong size, then say you will come back with said person to purchase it etc...

gyzmo · 14th September 2008, 17:47

it will be well and truly off by now if he aint!

Chris1933 · 27th September 2008, 22:08

Not really a relivant question but why the hell did you pay over £300 for a Hi Vis jacket anyway. There about 30 quid!

easter bunny · 27th September 2008, 22:48

If jacket is for work can you claim a certain ammount of expenses from taxman which might offset the £100 lost?
If you have reciept then there would be no time limit on claiming back from tax man.

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