Argos and divan beds

[meg&mog]

Hi Guys

Just need a bit of advice here.....

I bought my 3 daughters aged 16,14,12 a divan bad each from argos they were delivered approx 3 weeks ago

my youngest daughters bed broke the day after it was delivered i rang them and the lady sed they had recently changed manufacturers because they had a problem with these beds and they would replace it which they did,whilst cleaning my girls room yesterday exactly the same thing has happened to my youngest daughters bed(which is the hardboard under the mattress on the base has snapped) AND my middle daughters bed has done the same :o

I am not happy and just wondered what i could or should ask for there has been no problems with my eldest daughters bed as yet(touch wood) but i was wondering what i should say when i ring them again?

My daughters are teenagers only interested in thier hair and make up they are not young kids who jump about on thier beds i am not worried about getting them replaced as such because i will just throw S.O.G.A at them but what else should i be saying to protect myself?

Thanks all

Meg&Mog

[Bookworm]

At 16, I can think of other activities beyond jumping that could break the bed , but we won't go there right now...

Nothing much you can do until it happens, if it happens. You could say that you'd like the 3rd bed replaced as well since 2 out of 3 have had the same issue and you are worried about safety, but unless you catch the right person on a very good day, don't hold your breath it will get anywhere.

[meg&mog]

Hey Bookworm

You are fast turning into my knight in shining armour

Thanks for that reply i,ll see what i can do when i ring them shortly


I should not have any problem getting the other 2 replaced should i?

i am a bit worried they will say my girls have been jumping on them and that they wont believe me when i tell them they don,t do that (i hope to 16 yr old dose,nt do anything on hers) LOL

Thanks again Bookworm

Meg&Mog

[Bookworm]

Less than 6 months, the item is deemed to be inherently faulty unless they can prove otherwise, and the onus is on them to prove it's not faulty, not on you to prove that it is!

[meg&mog]

Ok Guys

I have rang then and they sed the beds have been took off sale so they can not issue a replacement as yet they have asked me to ring back monday

Thanks

Meg&Mog

[meg&mog]

Hi Guys

I am still having problems with these beds i have had my youngest daughters bed replaced 3 times now my middle daughters twice and now my eldest daughters has broke and my youngest daugters again

What can i do? i have had replacements and since they have "changed manufactuers"

Do i have to just keep getting them replaced? they were bought on my sister in laws argos card if i get a refund my daughters will have no beds please someone what should i do?

Thanks Guys

Meg&Mog

[Prolix]

I think your best bet would be to ask for a refund under Sale of Goods Act. Argos have had the opportunity to replace and this hasn't been successful so you next option is refund. You might have to write to them to achieve this.

Of course you could try and appeal to their better nature and ask for a replacement of a better quality bed as the ones they have been supplying are not of satisfactory quality.

[Bookworm]

Argos and better nature? There's an interesting concept.

[Prolix]

Originally Posted by Bookworm

Argos and better nature? There's an interesting concept.

I'm feeling charitable today...

[davidfield375]

I think you should be able to able to get a refund.