IKEA mess up. Advice please

[Greyhoundcrazy]

We had a sofa delivered earlier this week. It came in boxes from IKEA. It turns out that they gave us too many boxes. Our hallway is now blocked by a giant box, containing someone else's huge sofa.

We called the IKEA delivery person's number as soon as we realised their mistake (within an hour of their drop off). There was no response. We then called customer services and spent an hour on the phone. They said they would call back within 72 hours. They have not called us.

This is a right pain because:

We can't get up and down our hallway.
We can't get our bikes in and out of the house.
We can't get our dogs in and out of the front of our house.
We have may friends that use wheelchairs. They can't come round because they can't access our house.
We have nowhere to store the box.
It is too big and heavy to move.

We want the sofa gone out of our house ASAP. Can anyone tell us what our rights are? How long are we obliged to keep it for?

If they do arrange to collect it from us, we will have to take time off work (we both work full time). Are we entitled to compensation for loss of earnings?

Thanks for your help.

[old_andrew2007]

bump