False Advertising

[adridude]

Hello,

I moved property 3 months ago. When I chose this location, there were several factors which were very important to me.

1) A NTL connection had to be available, which the estate agent told me was available, and they even showed me the NTL connection.
2) That there was CCTV around the entire property, which there appears to be by various cameras placed around the property.

Since I have moved there, I have found out that:

1) The NTL connection is infact a dummy and does not work. I approached the letting agent about this and got the following response:
**********
Response: With regards to the NTL. This is the first ive heard about it. And as far as i am aware if you are in a non serviceable area then NTL would'nt install a connection point. If there is a connection point Joseph would assume like anybody else would, that NTL would supply a connection there.
**********

2) The CCTV camera's are ALSO dummies... I also approached them about this and they came back with the following:
**********
Response: With regard to the CCTV this would be down to the Managment Company (SLM) TEL: 01482 328068.
**********

Now why do I feel like I'm being fobbed off here and that the buck is being passed on. What options do I have to sort this out? Also in light of this, can I dispute the £120.00 administration cost which they said was for 'administration and credit checking'?

Thanks and Regards

Adrian

[cheddar]

The admin cost should stand as that is the agents fee for checking you out. As for the other issues did you get anything in writing?

[adridude]

Nope, nothing as of yet. I'm just about to write them a letter, but I'm not 100% what my rights are and what grounds I have to start a battle with them.

Cheers

Adri

[cheddar]

Hmm I'm not sure what rights you have seeing as no where have they given you this information in writing, it is all hearsay at the moment. I suggest all further comms are written.