Deposit not protected, then suddenly is

danielson81 · 17th July 2008, 16:17

Hi there,

I moved in to a property on March 7th 2008, and in the tenancy agreement it said the deposit was protected with The Dispute Service.

A few months later I emailed all three schemes to double check. TDSL and DPS replied saying the property is not registered. TDS replied with..

Dear xxxxx

Thank you for contacting The Dispute Service.

I have checked our database and can find no record of your address being registered with us. Your Agent however, is a registered member of our Scheme. If you could provide the Landlord's details, we could delve further. Please feel free to call our office any time for further advice.

Kind Regards,

xxxxxx

The Dispute Service Customer Service Team
Web: TDS -Home
Email: deposits@tds.gb.com

So I phoned up TDS and gave them our landlords address, letting agent address and our address. They said our landlord and agent is registered with the scheme but our property was not coming up. The person I spoke to at TDS suggested I got legal advice.

Thinking it wasn't protected the day after I wrote to all three scheme providers asking them if the deposit was protected, providing all the details, TDSL and DPS replied saying it wasn't protected with them. Then all of sudden TDS emailed saying:

Dear xxxxxx

Further to your letter yes I can confirm that your deposit is protected with us and the Tenancy was registered 29th February 2008

Kind Regards
xxxx

Now, it it me or do I smell a fish here, or its a simple admin error?

After looking here: TDS -Information for tenants , we do not have a tenancy code.

Any comments appreciated!

MrShed · 17th July 2008, 16:42

Seems like a simple admin error to me. If the landlord was giving this information, then perhaps, but the TDS have no reason to lie, and certainly not to "manufacture" date of registration, and so admin balls up!!

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