consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ
CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit Small Claims Court Guide
**New Edition**
CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

N.B. Please note - due to postage costs these products are only available in the U.K.



Consumer Action Group envelope labels
You are part of a community of over 195,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


New Edition
Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



Do your Internet search here



Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
Do your Internet search here:-

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Residential and Commercial Lettings

Residential and Commercial Lettings This is the place for both Landlords and Tenants to discuss letting issues, and share experiences.


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 14th April 2008, 18:55   #1 (permalink)
smoochiedee
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2008
Posts: 6
smoochiedee Novitiate
Unhappy UPDATED PLEASE READ - Assured Shorthold Tenancy and Deposit

Hello

My daughter started her Assured Shorthold Tenancy with a private landlord on 15th July 2006, renewed after 6 months, with the latest one signed for 6 mth on 17th July 2007.

The orginal tenancy agreement called for a £900 deposit paid for by my partner by cheque.

She has recently terminated her tenancy agreement and the landlord has only returned £425.oo of the deposit.

The landlord has written to explain that the monies he deducted are for the following:
1, Carpet cleaning ie stains in carpets £125.00

2, Decoration: Replace ripped / stripped areas of wallpaper and re-emulsion.
Emulsion over rooms where wallpaper has been drawn and scribbled over. £350.00

The property was occupied by my daughter and her two small children, and the youngest did scribble on the lower part of the bedroom wallpaper, and a small scuff and tear at the bottom of the stairs (which we did offer to replace and piece as the wallpaper was available in the property from when it was decorated previously by landlord) but he refused us doing this.

Also we hired a rug doctor before we left the property so in our view the carpets were cleaned.

My question is would the above monies, stopped from the deposit be considered reasonable?

Also as the new tenancy agreement was signed in july 2007 after the new law covering deposits came into affect, would the deposit although paid in 2006 be covered by the new law?

sorry for so many questions

regards
a worried mum

Last edited by smoochiedee; 16th April 2008 at 21:29. Reason: UPDATED NEED ADVICE
smoochiedee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 14th April 2008, 19:47   #2 (permalink)
Planner
Gold Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Dec 2006
Posts: 560
Planner Novitiate
Default Re: Assured Shorthold Tenancy and Deposit

Reasonableness aside, it doesnt matter now, the deposit should have been registered in a TDS scheme. You need to write to the landlord informing them of this and request return of the deposit in full in 7 days. If this is forthcoming then you can decide to take the LL to xourt for the x3 "penalty" for non-complancie with TDS that the law allows you to do.

If the deposit isnt forthcoming then you should take them to court for the deposit + x3 the original deposit amount as compensation.

TDS assumes an AST, in England/Wales and signed/renewed on or after 6th April 2007.
Planner is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th April 2008, 19:44   #3 (permalink)
smoochiedee
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2008
Posts: 6
smoochiedee Novitiate
Default Re: Assured Shorthold Tenancy and Deposit

Thank you for the advice Planner.

Just one question, as the deposit was paid by my partner by cheque and the landlord was aware of this, should he write the letter or should my daughther send the letter from herself?

Should also mention that he did send a cheque for the balance of the deposit less items mention as he sees it, in my daughters name, which she has not banked yet, should we return this cheque with the letter? or keep a hold of it?

thank you
Worried Mum
smoochiedee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 15th April 2008, 20:32   #4 (permalink)
GuidoT
Site Team
 
GuidoT's Avatar
Default Re: Assured Shorthold Tenancy and Deposit

Letter should come from the person named on the AST, ie your daughter.

I would say on the letter that you are cashing the cheque in partial fulfilment of the total debt on the clear understanding that you will pursue recovery of the remainder, with legal proceedings if necessary.
__________________
If I have been helpful please click on my scales and add a comment.
GuidoT is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th April 2008, 15:11   #5 (permalink)
smoochiedee
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2008
Posts: 6
smoochiedee Novitiate
Default Re: Assured Shorthold Tenancy and Deposit

Thank you for your reply GuidoT.

Can anyone direct me to where i can find a template letter to send to my daughters landlord with regards to her problem.

thank you
Worried Mum
smoochiedee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th April 2008, 15:21   #6 (permalink)
GuidoT
Site Team
 
GuidoT's Avatar
Default Re: Assured Shorthold Tenancy and Deposit

There is a template here regarding unfair deposit deductions.

However, I think you need to thread in regarding the consequences of failing to operate the tenancy deposit scheme as Planner's post 2. There is some more information regarding the scheme here that you should be able to base you letter on.

I do not know of any template that combines these two issues together, but I am not that familiar with this forum.

Draft something up and post it here and I am sure it will get looked at.
__________________
If I have been helpful please click on my scales and add a comment.
GuidoT is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th April 2008, 18:40   #7 (permalink)
smoochiedee
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2008
Posts: 6
smoochiedee Novitiate
Default Re: Assured Shorthold Tenancy and Deposit

ok this is what i propose sending to the landlord, I have tweaked it a bit to relate to my daughters situation and would appreciate any input.


Dear MrXXXX



Letter Before Action


I am writing to you and Mr xxx (Landlord’s) concerning my tenancy of the premises at xxxxx
I am in receipt of the letter from yourself (MR xxx) dated 14th March 2007, and a cheque for the sum of £425.00, less the amount of £475.00 for which is claimed is needed to redecorate and clean carpet of afore mentioned property after my tenancy agreement ended.

I write to you to request that you return my full deposit £900.00, plus interest, as stipulated in my tenancy agreement as the premises were left clean and in good repair. The premises were left in the same condition as they were at the beginning of the tenancy allowing for “fair wear and tear”

My new tenancy agreement signed 17th July 2007 stipulates (11) "The deposit is to be held by the landlord/s or landlord's agent as stakeholder until the tenants responsibilities under the lease have been satisfied. The deposit to be held in an interest bearing account for the benefit of the tenants"

The deposit must not be regarded as extra rent, to be used to improve the condition of the property. Any amount deducted from it must be equivalent to the amount needed to replace “like with like”. For example, if the carpet was worn at the start of the tenancy, you cannot retain the amount that would pay for a brand new carpet.

You cannot deduct the replacement value of any item, even if it was brand new at the start of the tenancy, as this would be "betterment". You can only deduct from the deposit a percentage of the item's value, based on (a) its condition at the start of the tenancy, and (b) the expected life of the item. Nor can you make deductions from the deposit for general “wear and tear” the deposit is not there to provide a redecoration fund. You must redecorate at your own expense.

The onus is on you as Landlord/s to prove that there are circumstances justifying the retention of any part of the deposit, and the letter dated 14th March 2007 does not adequately provided any such evidence. You must in any event prepare a dilapidation schedule, and you must have the relevant tradesmen give a written quotation (not an estimate) for each item of cost that you include in it. I request that you give me receipts or invoices for work carried out, or quotations for work yet to be done.


Furthermore the deposit of £900 was paid to you on 15th July 2006, on an Assured Shorthold Tenancy. And a new tenancy agreement was signed on 17th July 2007. according to New Statutory Law any “new/renewed” Assured Shorthold Tenancy Agreements signed after 6th April 2007, are covered by the "Tenants Deposit Scheme", meaning that my deposit is covered under new legislation, and you as the landlord/s are required by law to keep the money in either a custodial scheme or insurance-based schemeas recognized by the government, and to provide me, the tenant with a written statement detailing (a) exactly what the deposit covers and (b) when the money will be returned, all within 14 days of signing an Assured Tenancy Agreement, which I never received and to date have not been provided with. I request that you please provide evidence that you have complied with your above statutory duty.

I will therefore be in a position to demonstrate that it is unreasonable for you to keep any part of the deposit, should you be unable to produce the requested evidence if matters proceed to court, you must remember that the deposit is my money. You must account for it properly. It is a common misconception that the deposit belongs to the landlord, but that is not the case and withholding it without proper grounds is unlawful.

I must advise that the Court can order you to pay back the full amount paid of the deposit of £900.00 including interest and the proceedings are very straightforward. Furthermore the Courts are very sympathetic to tenants whose landlords do not fulfil their statutory obligations.

In conclusion I require your reply to arrive no later than 14 days after the date of this letter, together with the requested information and with your cheque for the balance of the deposit owed including the interest accrued on the full amount of the deposit of £900.00.

If I do not receive satisfactory reply by then, I will begin a County Court action for recovery of monies owing and any cost so incurred.



I look forward to hearing from you and a satisfactory conclusion to this matter, please address ALL correspondence to the above address within 14 days of the date of this letter.


Yours faithfully,





CC File No 001-EL/DD/LBA/TH/SP

Last edited by smoochiedee; 17th April 2008 at 01:53.
smoochiedee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 16th April 2008, 21:46   #8 (permalink)
smoochiedee
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Apr 2008
Posts: 6
smoochiedee Novitiate
Default Re: INPUT NEEDED

would appreciate any input on proposed letter above to landlords
smoochiedee is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 17th April 2008, 12:43   #9 (permalink)
Planner
Gold Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Dec 2006
Posts: 560
Planner Novitiate
Default Re: Assured Shorthold Tenancy and Deposit

Theres two seperate issues here which really shouldnt be mixed. You either (imho) need to send a letter quoting the fair wear and tear stuff and asking for your deposit back or a letter pointing out non-complaince with TDS. I think much is lost of you mix up the two issues.

Personally, I would go with non-complaince with TDS. There is no excuse for this and should avoid all the wranglings over fair wear and tear as there wont be any!!!

I think you need to rewrite the letter simply stating the TDS stuff and demanding the full deposit back othereise youy will submit a claim to the county court for the deposit + x3 "compensation" on top! (note that you can claim the x3 in addition if you like, its up to you if you want to commit to a court claim or you would just be happy with deposit return).
Planner is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply



Thread Tools


Similar Threads
Thread Thread Starter The Consumer Forums Replies Last Post
Assured Shorthold Tenancy Renewal and Tenacy Deposit Scheme less2303 Residential and Commercial Lettings 13 21st April 2008 09:32
How do I change the name on my assured shorthold tenancy? The nice guy Residential and Commercial Lettings 0 28th March 2008 13:15
Assured Shorthold Tenancy expiry- advice please! danjuan19 Residential and Commercial Lettings 5 20th January 2008 19:19
Scottish Assured Shorthold Tenancy Agreement Monty2007 Residential and Commercial Lettings 2 17th August 2007 02:34
Assured Shorthold Tenancy and Eviction! Eek! adridude Residential and Commercial Lettings 5 27th November 2006 22:31




Do your Internet search here:

The Consumer Action Group and The Bank Action Group are registered trademarks
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road, London, NW11 7PE

Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.