No proof of rent paid

[nocredit]

Am posting on behalf of my friend..
I have recieved a rent statement from the housing saying I haven't paid the rent on at least two occasions. I know this is un-true as I haven't missed any payments,the problem being I have stupidly mis-laid the receipts.Is there any other way of sorting this or will I have to pay the payments twice?

[MrShed]

Do you have any other proof that you have paid?

[nocredit]

Hi, on behalf of my friend,
What happened was she recieved a bill for over £600 'unpaid' rent from the council for a ten week period around may-july this year. She's a council tennant& she always pays her rent & council tax at the same time weekly at the post office.Straight away she knew it was a council error as she's never missed a payment. However she's mislaid 3 rent reciepts from that period each one for 1 weeks rent payment of £60.
She sent copies of all her other reciepts for the rent they were saying was unpaid & recieved no letter just an amended bill. Basically they accepted that she has paid the weeks where she was able to provide copies of reciepts during that 10wk period but still want payment for the 3 weeks where she hasn't provided copies of reciepts.
There have been no problems with the council tax that she paid at the same time.
I think they have paid the money into the wrong account but they won't enter into any discussion with her as to why the payments they've mysteriously acknowledgeed on production of reiepts have turned up.
I think she may be able to trace the payment back through the post office counters.
Any suggestions would be really appreciated- she's a single mum working hard & never pays anything late despite not earning much & the council are being no help.
Thanks from cat on behalf of sarah

[alibobsy]

Did she pay by cash or debit card or cheque? At least debit card or cheque payments would be provable on her bank statements. Cash will be a problem to prove. I would advise her to have another really good search round for these other receipts, try old coat pockets,down sofas etc.
Good Luck
ali x

[nocredit]

Thanks Ali but I think they're long gone. I was wondering if anyone knows if the post office has similar till system as large shops do- at some shops they can trace your cash purchase if you can give them the time, date & place of purchase- anybody know about this?