consumer forums consumerforums Total Bank Charges Returned : £16595128 to 9717 people. The Consumer Forums  
Bank Charges Refunds Survey | Bank Charges Survey Results | 'Buddy' System | Get an email address | Site Map | Registration Problems | FAQ


CAG Products - We think that these will help you to make your claim or Reclaim your Right

These sales also help us to keep helping YOU and keeps this site free of third party adverts!

Small Claims Kit Small Claims Court Guide CallBurner - Skype
CallRecorder Review
Last Will & Testament Kit Fight a Motoring Ticket
 
Alternatively you could purchase a CAG email address here, or maybe you'd prefer our address labels here.


UPDATE: Consumer Forums ConsumerWiki is now LIVE - click here: ConsumerWiki

N.B. Please note - due to postage costs these products are only available in the U.K.



Consumer Action Group envelope labels
You are part of a community of over 185,000 people.
Let your bank know that you won't give in.
Display one of our labels on your envelopes.
Full description here
Sheet of 20 self-adhesive envelope labels
£3.50 inc p&p





Reclaim the Right!
The Lawpack Small Claims Kit contains everything you need to get your bank charges refund. Sample forms, Instruction manual, template forms and an entire set of court forms in .PDF format on CDRom.

Just type in the details of your claim and print them out.


Reclaim the Right!


Sue your bank as often as you like with one Lawpack!!

With a Lawpack and Patricia Pearl’s book on Small Claims, you have everything you need to get your unfair bank charges refunded or assert other consumer rights.
(England & Wales only)

CAG Forum Users Price £11.99
(click image to buy)
Plus £1 P&P



Reclaim the Right!


Small Claims Procedure by Judge Patricia Pearl
An excellent guide for the layperson
Not for use in Scotland
Read BF's Review Here




Stand up to Telephone Harassment

If you use Skype -
Record your phone calls with CallBurner
It's Hot!

Click below to download your
14 day trial copy
CallBurner
Skype CallRecorder download


Read the
Explanation and review here
£31.96 - includes 20% CAG discount
(normally £39.95)

We've managed to negotiate a discount for CAG Users on DIY 'Willpacks'


Click on the image to purchase a Wills kit - £12.99 + £1.00 pp

Remember...you can't take your reclaimed bank charges with you ;-)



Do your Internet search here



Your Internet search-box

Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road London NW11 7PE
Do your Internet search here:-

Your Internet searchbox




Come and chat with us here (NB: External site NOT affiliated with CAG)

  CAG Announcements
 
Welcome Guest
Please register
Registration is free
There are no charges for using any of the facilities of this website.
If this is your first visit, be sure to check out the FAQ. You will have to register before you can post. To start viewing messages, select the forum that you want to visit from the selection below.
You will also have to register to access our template letters and claims forms
registration is free
Are you being threatened over debts more than 6 years old?
This may be unfair
See our new Unfair Trading Guide
Bought an extended warranty?
Not satisfied?
The warranty may be an example of unfair trading
See our new Unfair Trading Guide
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
Are you a victim of unfair trading?
Check it out
The Consumer Protection from Unfair Trading Regs 2008
Have you been defaulted?
Would you like to clean up your credit file?
Check it out
 
Bank Action Group Debt Action Group
 

Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Public transport (Trains, tubes and buses)

Public transport (Trains, tubes and buses) Have you been let down by public transport? Tell us about it here. Go one better and put in a claim for some proper compensation. You don't have to accept their travel vouchers. You can do better than that.


Welcome to The Consumer Action Group

and
The Bank Action Group


Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund. You will have to register before you can post or view the materials which may assist you in reclaiming your penalty charges: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. Understand what you are doing and you will be able to Reclaim the Right more effectively.

Why don't you come and introduce yourself in the Welcome section at the top of the forum. Then have a look around the rest of it.
Do not post or start claiming until you have read the entire FAQ section and step by step guides and you have a good basic idea of what to do and of the layout of the forum.
Good luck claiming your bank charges.
We strongly suggest that you register under a UserID and not your own name

Reply
 
LinkBack Thread Tools
Old 10th July 2008, 14:40   #1 (permalink)
moving on..
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jul 2007
Posts: 126
moving on.. Novitiate
Default ? on behalf of my son..!

My 18 year old son has received a letter from first capital connect prosecutions Dept. asking him to confirm that he is the name and address given to a member of railway staff back in May. It then asks that before they proceed with the investigation they afford him the opportunity of responding and giving an explanation. about the said incident..within 7 days. Mys son who does not remember much about the said 'incident' thinks that he was travelling ,with a valid ticket..(looked at by an inspector en route), and was advised by the inspector the oyster and ticket were valid for his whole journey, but when he disembarked apparently it was not. im not sure what he should expect..a fine or court?....Should I ask them to explain the incident more fully before my son replies?..He is confused and I am worried..... I avoid public transport like the plague!! now I know why...!

kind regards
moving on...........(by foot..!!)
moving on.. is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 10th July 2008, 16:10   #2 (permalink)
Esio Trot
Classic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Mar 2007
Posts: 387
Esio Trot Novitiate
Default Re: ? on behalf of my son..!

Sounds like they are fishing, rather than having anything specific. I would be tempted to write a nebulous letter to them (but leave it a couple of weeks)

"My son is away at present, and he has asked me to look after his affairs until his return, hence why I am responding on his behalf.

"I have discussed this matter with my son, and he says that he has no recollection of this incident at all.

"May I ask that you provide further details, plus any identifying information you might have that will help us assist you further."

Or even better:

"Thank you for your letter dated ... addressed to ......

"I am writing to tell you that he is away at present. I am due to speak to him by telephone before the end of this month and I will raise the matter with him then."

You could then write back mid-August along the lines above asking for their assistance.

In a nutshell, you need to make full use of time. On the assumption that they are fishing, they will need to see and interview your son to give substance to any potential misdemeanour he might allegedly have done. Then with six months of the offence they must lay an information before the magistrates court. If you make full use of time, then it is likely that they will be outside the six-month rule anyway (getting on for a couple of months has gone already!).

Last edited by Esio Trot; 10th July 2008 at 18:56. Reason: Noticed that Spellcheck had changed a word to demeanour, which then didn't make much sense.
Esio Trot is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 10th July 2008, 16:42   #3 (permalink)
forgottenone
Platinum Account Customer
 
forgottenone's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: May 2008
Posts: 1,545
forgottenone Informativeforgottenone Informativeforgottenone Informative
Default Re: ? on behalf of my son..!

Definitely. By not directly referring they are as mentioned above fishing. Likely something may have occured same journey as your son, they don't have enough evidence ... possibly someone else was responsible ... But my best guess would be pure and simple human error on THEIR behalf. They need to explain fully their actions. Seems to me a case of covering the backside of the inspector who eroneously allowed your son to travel. So, if it was good enough for the inspector, why not the company? Ergo, questions need to be asked as the person above me has touched upon.

Conversely, they need to be investigating their OWN staff ... not your son. Shifting the blame is an age old tale with these companies. If their inspector was incorrect, they should carry the can not come after you in this attrocious manner.

Age old tale of a bus or train inspector ... Had an altercation myself once with some train conductor along these lines ... suffice to say how he spoke, treated me - as not a regular traveller, but visitor to the area so not used to routes, broken down signs on the platform, the usual incorrect info given out over the tannoy ... so was really confusing which train to get on, except it was going in the direction I wanted as displayed AND to my connecting station at Newton Abbot - in front of other passengers I found not only disturbing but deeply humiliating. Being treated like a criminal when it wasn't my fault I do take umbrage with as would any other person. Apart from that I'd paid my ticket fare.

Ended up in Exeter ... along with another passenger who was local but even she got on thinking it was going to Newton Abbot for exact same reasons I did. Fed up with my treatment, how I was made to feel ... made a few phone calls to the train company ... along with the other person we went to the station master ... they were immensely helpful, even phoned ahead instructing the connecting train of my problem so they wouldn't put me through the same thing again when I got on. Usually, I would have let it go not complained but I was so angry with how they treated me, I made the stand. Got results. However, had the ticket collector on the Plymouth to Paddington Train simply just listened rather than made judgements ie I was a fare dodger ... that all could have been avoided. Pity they employ such people.

Having read your son's case ... seems inspectors haven't changed since my schooldays.

Anyway, hope you get somewhere with this.
forgottenone is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 10th July 2008, 17:01   #4 (permalink)
moving on..
Basic Account Customer
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jul 2007
Posts: 126
moving on.. Novitiate
Default Re: ? on behalf of my son..!

Thank you so much for your very informative replies...
Esio Trot, cloudlike, hazy and vague come naturally to me..!! (it would appear that my son has inherited these tendancies also...)..nevertheless unfair of First capital Connect.

Thank you so very much....

kind regards
moving on.. is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Old 12th July 2008, 16:14   #5 (permalink)
buzby
Platinum Account Customer
 
buzby's Avatar
 
Watch out, there are Claims Touts about!

Challenge your credit file?

Join Date: Jun 2006
Posts: 6,296
buzby Informativebuzby Informativebuzby Informativebuzby Informative
Default Re: ? on behalf of my son..!

Do remember that an inspector can certainly confirm the ticket is valid for the journey being made at that time, but on exiting a station the ticket can magically be invald (out of area, invalid route) etc etc. Certainly never volunteer any info, just be as helpful as you ca!
buzby is offline  
Digg this Post!Add Post to del.icio.usBookmark Post in TechnoratiFurl this Post!
Reply With Quote
Reply



Thread Tools


Similar Threads
Thread Thread Starter The Consumer Forums Replies Last Post
Claiming on behalf of son rosart74 General 1 8th July 2007 13:07
Acting on behalf of my son ** WON ** assisi LloydsTSB Successes 12 4th May 2007 18:25
Please help me help my son PAnsell Debt Collection Industry 28 30th March 2007 09:27
Taking on the Shabby on behalf of my son toonmagpie Abbey Bank 10 15th November 2006 22:00
On behalf of... wez1211 General 5 11th October 2006 01:45




Do your Internet search here:
UK Web Image



The Consumer Action Group and The Bank Action Group are registered trademarks
Reclaim the Right Ltd. - reg.05783665 in the UK reg. office:- 923 Finchley Road, London, NW11 7PE

Search Engine Friendly URLs by vBSEO 3.0.0 RC6 © 2006, Crawlability, Inc.