Consumer Action Group envelope labels
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Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
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NW11 7PE
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10th July 2008, 16:10
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#2 (permalink)
| | Classic Account Customer | Re: ? on behalf of my son..! Sounds like they are fishing, rather than having anything specific. I would be tempted to write a nebulous letter to them (but leave it a couple of weeks)
"My son is away at present, and he has asked me to look after his affairs until his return, hence why I am responding on his behalf.
"I have discussed this matter with my son, and he says that he has no recollection of this incident at all.
"May I ask that you provide further details, plus any identifying information you might have that will help us assist you further."
Or even better:
"Thank you for your letter dated ... addressed to ......
"I am writing to tell you that he is away at present. I am due to speak to him by telephone before the end of this month and I will raise the matter with him then."
You could then write back mid-August along the lines above asking for their assistance.
In a nutshell, you need to make full use of time. On the assumption that they are fishing, they will need to see and interview your son to give substance to any potential misdemeanour he might allegedly have done. Then with six months of the offence they must lay an information before the magistrates court. If you make full use of time, then it is likely that they will be outside the six-month rule anyway (getting on for a couple of months has gone already!).
Last edited by Esio Trot; 10th July 2008 at 18:56.
Reason: Noticed that Spellcheck had changed a word to demeanour, which then didn't make much sense.
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10th July 2008, 16:42
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#3 (permalink)
| | Platinum Account Customer | Re: ? on behalf of my son..! Definitely. By not directly referring they are as mentioned above fishing. Likely something may have occured same journey as your son, they don't have enough evidence ... possibly someone else was responsible ... But my best guess would be pure and simple human error on THEIR behalf. They need to explain fully their actions. Seems to me a case of covering the backside of the inspector who eroneously allowed your son to travel. So, if it was good enough for the inspector, why not the company? Ergo, questions need to be asked as the person above me has touched upon.
Conversely, they need to be investigating their OWN staff ... not your son. Shifting the blame is an age old tale with these companies. If their inspector was incorrect, they should carry the can not come after you in this attrocious manner.
Age old tale of a bus or train inspector ... Had an altercation myself once with some train conductor along these lines ... suffice to say how he spoke, treated me - as not a regular traveller, but visitor to the area so not used to routes, broken down signs on the platform, the usual incorrect info given out over the tannoy ... so was really confusing which train to get on, except it was going in the direction I wanted as displayed AND to my connecting station at Newton Abbot - in front of other passengers I found not only disturbing but deeply humiliating. Being treated like a criminal when it wasn't my fault I do take umbrage with as would any other person. Apart from that I'd paid my ticket fare.
Ended up in Exeter ... along with another passenger who was local but even she got on thinking it was going to Newton Abbot for exact same reasons I did. Fed up with my treatment, how I was made to feel ... made a few phone calls to the train company ... along with the other person we went to the station master ... they were immensely helpful, even phoned ahead instructing the connecting train of my problem so they wouldn't put me through the same thing again when I got on. Usually, I would have let it go not complained but I was so angry with how they treated me, I made the stand. Got results. However, had the ticket collector on the Plymouth to Paddington Train simply just listened rather than made judgements ie I was a fare dodger ... that all could have been avoided. Pity they employ such people.
Having read your son's case ... seems inspectors haven't changed since my schooldays.
Anyway, hope you get somewhere with this. |
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10th July 2008, 17:01
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#4 (permalink)
| | Basic Account Customer | Re: ? on behalf of my son..! Thank you so much for your very informative replies...
Esio Trot, cloudlike, hazy and vague come naturally to me..!!  (it would appear that my son has inherited these tendancies also...)..nevertheless unfair of First capital Connect.
Thank you so very much....
kind regards |
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