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Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Public transport (Trains, tubes and buses)

Public transport (Trains, tubes and buses) Have you been let down by public transport? Tell us about it here. Go one better and put in a claim for some proper compensation. You don't have to accept their travel vouchers. You can do better than that.


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Old 16th May 2008, 20:20   #1 (permalink)
masucha
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Default Help, Should I pay this national express rail fine?

I purchased tickets for a return journey from Newcastle to London online and arranged to pick them up at the fast ticket machine, however I got to the station very late and in a rush I picked up 4 out of 5 coupons. The ticket and reservation are printed on separate coupons and I only picked up the reservation coupon for the outward journey.

I was promptly fined £124.50 plus £10 admin fee.

I wrote a letter explaining that it was a genuine mistake and provided evidence i.e the internet booking receipt for the train journey as well as several other receipts for journeys that I had taken and had never been fined showing that I was a good customer and this was clearly just a simple mistake.

They wrote back offering to reduce the fine to £98.30.

I wrote another appeals letter showing that my income is only around £35/week that there was no way I could pay the fine and asked if they would reconsider.

The next letter I received today says that after seeking legal advice I must pay the fine or have to pay the original fine of £134.50 plus another £20 admin plus £250 legal costs and are nice enough to let me pay £5/month.

Do I have a chance if they take me to court, all these details are 100% correct.
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Old 16th May 2008, 20:55   #2 (permalink)
tiglet
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Default Re: Help, Should I pay this national express rail fine?

I think you may find they will take you to court - they clearly state you must have a valid ticket for your entire journey.

Check the T&C's on their website.

of course, if you talk to your local paper about their attitude, they may waive it ...
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