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Go Back   The Consumer Forums > The Consumer Forums
The Consumer Action Group
> Public transport (Trains, tubes and buses)

Public transport (Trains, tubes and buses) Have you been let down by public transport? Tell us about it here. Go one better and put in a claim for some proper compensation. You don't have to accept their travel vouchers. You can do better than that.


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Old 14th May 2008, 16:35   #1 (permalink)
Sanjk
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Default Southern trains and their wording?

Hi, I have had a quick look and didn't find a similar thread so my apoligies if this has been rasied before.

I was travelling home on Monday night, the train is packed, its hot and so I sit down in the rather empty !st class area. It is at this point I should mention I do have a correct and valid normal class annual ticket.

Of course along come the revenue protection people who inform me I don't have a valid ticket and I have to pay a penalty fare of £20. Now at this point fair is fair I pay up, but as I do so I notice that the warning booklet I am given states thet that I may be fined if I don't have a first class ticket. I ask the very helpful inspector who advises me that their are exceptions such as pegneant women, people with disababilties etc. but when i ask where such exemption are displayed he refused to answer me. In fact he ignored hte question several times (5 times i asked him).

What I want to know is, can I appeal against my penatly on the basis that all the warnings quite cleary state may or could be fines or subject to a fine but don't clearly state the circumstance or not being fined. With such an ambiguioius statement how can the insoectors decide which people they fine and which they don't.

Not sure this make any sence but could someone please let me know where I do or don't stand.

Last edited by Sanjk; 14th May 2008 at 16:41.
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Old 14th May 2008, 17:15   #2 (permalink)
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Default Re: Southern trains and their wording?

I'm not sure what the issue is, it still states you may be fined, and you were. Same as "shoplifters may be prosecuted" - it's a warning that you may get prosecuted if you're caught.
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Old 15th May 2008, 13:49   #3 (permalink)
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Default Re: Southern trains and their wording?

K, I am trying to get my head around the idea myself.
So why does the signage etc not say will be fined? In my head I think that it is not really clear and to add fuel to my verry little fire same train last night and insoectors and a guy sitting in first class just gets moved on, no fine. So is this an I feel like fining this guy and not that one policy?
The guy last night even went and sat back down in first class and just got moved on again.

Do I accept the fact I am unlucky or is the may just some kind of legal red herring?
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