Train websites and difficulty to order tickets

[bristolmary]

Hi all

This is my first ever thread on here.

I work for a company where we are based over two sites, Cheltenham and London and we regularly use the train to travel between both sites. About 80% of us have business credit cards which we can use to prebook our travel on websites such as Virgin, First Great Western.

A few months ago, people were reporting that all of sudden the websites wouldn't accept their cards for payments, but that they could use their cards on the train or at the station. Our CEOs card was one of these but I could still go on sites such as Amazon and purchase goods and he was using it in person so I knew it wasn't the card.

This has affected quite a few of our staff and Trainline seem to be the only one's interested in helping us. Some of us have new cards either becuase our old one has expired or because we're new and they are all working fine, but we can't get new cards reissued to everyone.

Has anyone else experienced a sudden failure on train websites to purchase tickets (we kept being told it couldn't be authorised) or any ideas what we can say to them or anyone we can go to above them?

Thanks
Mary

[MilkTrayMan]

If Trainline serves your purpose adequately, why not just purchase ALL your company's tickets through them??...

The company that I work for is authorised to just print their own tickets as + when required btw...


...

[bristolmary]

Sorry I obviously didn't explain it properly. Trainline run the software the companies use to take payments so it's their software that's blocking our cards. The train companies don't want to know, Trainline are the only people who seem interested in helping getting to the bottom of the problem.

I wondered if anyone else had this problem and how they'd managed to get it sorted.