Please give up yr time just a few minutes..I need yr help

[Passenger1]

Dear passengers,

I am doing my assignment about train services.Do you mind helping me to rank these choices in order as you think what is the most important service for train services in UK?

Thank you for your assistance,

Passenger1

Punctuality
Reliability(safe)
Facilities
Staff service

[Conniff]

Don't use them very often now but here is my last experience from last year.

1. Fair
2. Fair
3. Poor
4. Very Poor

[kennythecelt]

Same as Conniff

2 Punctuality
1 Reliability(safe)
4 Facilities
3 Staff service

[Passenger1]

Thanks a lot Conniff and Kennythecelt

[Goldlady]

Punctuality 2
Reliability(safe) 1
Facilities 3
Staff service 4

[Mrs_Ryan]

As someone who has use trains every day and pays thru the nose for the 'privelidge' (sorry, cant spell) I would say Reliabilty,Punctuality,Fa cilities,Staff Service

[Goldlady]

Bumping the thread for more opinions

[Passenger1]

That's very kind of you Goldlady and Mrs. Ryan.
by the way ,this is my first time here so I dont know what you mean by bumping the thread, Goldlady.please explain more..:o

[Conniff]

When a reply or post is made to a thread, it moves to the top of the list. If no one makes a reply then it gradually slips down the index as it is replaced by threads which have new posts in them until if finally disappears off the bottom.

'Bump' is use as a reply and keeps your thread within the index that is displayed on the front page.

So it's not it is

[sandraroff]

i use the trains every week and the service is disgraceful. my journey from west sussex to canterbury can take anything from three hours to six and half hours. could have bloody walked it by then. however:

reliability(safe) 1
punctuality 2
staff service 3.
facilities 4. (toilets are a health hazzard!!!)

[Passenger1]

thank you Sandraroff

[Passenger1]

hi everybody if u never use train service but you might have friends who usually use it..please tell them to give an idea.
cheers,

[68904]

Punctuality
Reliability(safe)
Facilities
Staff service

As a former guard with a couple of years service I rate your questions thus:

Safety is the first priority of everyone employed on the Railway. (Extract form th BR RULE BOOK.)

Trains must run to time. That means the employee do not work overtime and gets home on time. That also means no late running and trains where they should be

Facilities, that means you will get return customers, so you have a job.

Staff attitudes are formulated by the type of managers you have. Bad managers bad service.
Do not exceed 12 hours on duty, only work 6 shifts on the trot, at least 12 hours off between turns of duty. Never go over a road that you dont sign.

[MilkTrayMan]

Originally Posted by 68904

...only work 6 shifts on the trot...

The Hidden recommendation was/is 13 shifts max, before a 24hr compulsory break between rostered shifts was deemed necessary for 'safety critical' members of staff...


...

[68904]

As a guard of 27 years service, and the last 12 years as the staff rep and HSWA Rep. I did the rosters we worked.
As there were 7 men in the roster, that gave us a 49 day link.
We worked a maximum continous shifts of 6 days, which is half what Hidden reccomends.
The link consisted of 49 days of which 21 days were rest days, from this link we averaged 35hrs, which is what we were paid.
On week 4 of the link we had 7 days off from duty.
Week 7 was to cover for annual leave.
Working round this link was great as all our jobs were early mornings with a shift length of between 6hrs and 12 hrs.(12 hours for Ballast Turns.)
All shifts had over 14 hours rest between turns of duty, better than Hidden(12)

[bjumper]

i used the train service on tuesday to get to london, that experience helped me with these answers. i think its a clear picture

Punctuality - Poor
Reliability(safe) - Poor
Facilities - Poor
Staff service - Poor