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Reclaim the Right Ltd. - reg.05783665 in the UK
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| | | | | | | Public transport (Trains, tubes and buses) Have you been let down by public transport? Tell us about it here. Go one better and put in a claim for some proper compensation. You don't have to accept their travel vouchers. You can do better than that. | Welcome to The Consumer Action Group
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Before beginning to claim your bank charges be sure to read the FAQ by clicking the link above. Read it carefully and also read as much of the forum material as you can manage before you start claiming your bank charges refund.
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Good luck claiming your bank charges. We strongly suggest that you register under a UserID and not your own name |  | 
12th February 2008, 09:24
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#3 (permalink)
| | Gold Account Customer |  Re: Virgin trains last wednesday
my complaint to virgin trains .
Just to let you know that as a customer of yours I was appalled the way a member of your staff treated me and my 2 companions , and 2 female members of the public not kown to us .
We missed our 1040 train back to Birmingham and when we asked your member of staff for assistance she was very rude and told us in no uncertain terms that we needed to purchase another ticket or else Quote " you will be stuck in London".
So we went and brought another ticket cost £28.00x 3 and boarded the train .
The unhelpful asst on your train needs some customer training , she was rude , barging up and down the train , someone had been sick on the train , she looked at us like we had done it , then when she was cleaning up the sick , with some sort of spray , she got it on another passengers coat and when she was told of this her attitude stunk (nearly as much as the sick).
She then went and reported the incident to BTP who virtually told us to shut up complaining or we would be chucked off the train at the next station .
Now I know a load of football fans can be intimidating and yes its not nice cleaning up sick , but as its her job and we had nothing to do with it I do not see why we bore the brunt of her vileness .
I await your response to this complaint
Yours
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Will keep you informed
LB | 
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reg. office:- 923 Finchley Road,
London,
NW11 7PE
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