Consumer Action Group envelope labels
You are part of a community of over 195,000 people. Let your bank know that you won't give in. Display one of our labels on your envelopes. Full description here
Sheet of 20 self-adhesive envelope labels £3.50 inc p&p
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Do your Internet search here Reclaim the Right Ltd. - reg.05783665 in the UK
reg. office:- 923 Finchley Road
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NW11 7PE
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Would you like to clean up your credit file? Check it out | | | | | | | Public transport (Trains, tubes and buses) Have you been let down by public transport? Tell us about it here. Go one better and put in a claim for some proper compensation. You don't have to accept their travel vouchers. You can do better than that. | Welcome to The Consumer Action Group and The Bank Action Group
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5th January 2008, 11:39
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#1 (permalink)
| | Site Team The Consumer Action Group | Eurostar - but probably applies to other train companies as well. I have to use the Eurostar from time to time.
The deterioration in passenger carriage standards is very clear. My big bugbear is non functioning toilets.
Toilets seem routinely not to work properly - no water or no soap being extremely common. There is frequently a knock-on effect because the lack in one toilet places a great demand on the others so that one generally expect at least three or four toilets to be non-functioning within an hour or so of the beginning of the journey.
I now routinely complain and am routinely offered a free ticket - which I routinely reject and after some fuss am offered cash instead. |
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6th January 2008, 19:26
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#4 (permalink)
| | Site Team The Consumer Action Group | Re: Eurostar - but probably applies to other train companies as well. By the way, you will have to complain on-board the train to the head controller. Make sure that the complaint is put in the report book and that you get a copy or at least the reference number of the book and the page in the book. Also get the controller's ID.
Finding the report book is normally a bit of an adventure in itself. The train staff are generally French and are astonished when you complain. They also expect that they will merely have to listen and nod. They are even more astonished when you explain that this is not enough and that you want the complaint logged. It is all a lot of hassle and you may feel that it isn't worth it.
As with most of the Eurostar, it tends to be English standards of food and trains - with French standards of personnel and service: in other words, the worst of both worlds.
However, the train is fast and usually punctual - so maybe there are some Germans or Japanese involved in running it somewhere. |
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