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> Public transport (Trains, tubes and buses)

Public transport (Trains, tubes and buses) Have you been let down by public transport? Tell us about it here. Go one better and put in a claim for some proper compensation. You don't have to accept their travel vouchers. You can do better than that.


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Old 5th January 2008, 11:39   #1 (permalink)
BankFodder
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Default Eurostar - but probably applies to other train companies as well.

I have to use the Eurostar from time to time.

The deterioration in passenger carriage standards is very clear. My big bugbear is non functioning toilets.

Toilets seem routinely not to work properly - no water or no soap being extremely common. There is frequently a knock-on effect because the lack in one toilet places a great demand on the others so that one generally expect at least three or four toilets to be non-functioning within an hour or so of the beginning of the journey.
I now routinely complain and am routinely offered a free ticket - which I routinely reject and after some fuss am offered cash instead.
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Old 6th January 2008, 17:34   #2 (permalink)
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Default Re: Eurostar - but probably applies to other train companies as well.

Are they on strike on le French side again??
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Old 6th January 2008, 17:35   #3 (permalink)
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Default Re: Eurostar - but probably applies to other train companies as well.

thanks for that BF, it is worth knowing
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Old 6th January 2008, 19:26   #4 (permalink)
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Default Re: Eurostar - but probably applies to other train companies as well.

By the way, you will have to complain on-board the train to the head controller. Make sure that the complaint is put in the report book and that you get a copy or at least the reference number of the book and the page in the book. Also get the controller's ID.
Finding the report book is normally a bit of an adventure in itself. The train staff are generally French and are astonished when you complain. They also expect that they will merely have to listen and nod. They are even more astonished when you explain that this is not enough and that you want the complaint logged. It is all a lot of hassle and you may feel that it isn't worth it.

As with most of the Eurostar, it tends to be English standards of food and trains - with French standards of personnel and service: in other words, the worst of both worlds.

However, the train is fast and usually punctual - so maybe there are some Germans or Japanese involved in running it somewhere.
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Old 7th February 2008, 16:49   #5 (permalink)
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Default Re: Eurostar - but probably applies to other train companies as well.

we''l just call him bill connoly from now on
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Old 7th February 2008, 17:12   #6 (permalink)
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Default Re: Eurostar - but probably applies to other train companies as well.

The Euro bug express. lol
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Old 3rd May 2008, 01:20   #7 (permalink)
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Default Re: Eurostar - but probably applies to other train companies as well.

On my travels up and down the iron road, I have had access to train servicing depots all over the north of England at all times of the day and night.
All train before entering service, should be cleaned, inside and out, all the litter should be removed from the train, tables washed and vacced out.
All the bogs should be cleaed and soap and clean towels to be provided.

The water for the bogs comes from header tanks above the toilets in the roof of the coach. these are always filled from hose pipes on the floor of the shed.
I do not know what diagrams Eurostar trains work, but I recon they go on shed every 24 hours for servicing.
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