Cariad, please let us know how you get on :)
Cariad, please let us know how you get on :)
Get the reviews in - everyone in this thread should post here
I tried to phone Golocate this morning without any success. Their operators are always busy. I have just received an email from them stating that this is the first day they are back in work since Christmas and therefore have not been able to do anything with my order yet. They also state that they are unable to issue a refund as the order is not yet due for delivery. I have never heard anything so ludicrous. They go on to offer me a refund minus a 15% administration fee. Even more ludicrous as they had already stated that nothing had been done with order up to this point and therefore it cannot have incurred any administration costs. It even states in their terms and conditions that an order may be amended up until confirmation of such. I have not received confirmation of any kind.
I have just replied to them informing them that my bank have advised me to cancel this transaction under the Distance Selling Regulations and should they fail to issue me with a full refund, I will have no alternative but to contact the Trading Standards Department.
I'll keep you posted of any further developments.:-x
Thanks for this ammo perplexity . I'll keep this to hand. Consumer Direct have now told me to get back on to my bank's Chargeback Department and ask them to look into it. They are going to send me a declaration whereby I give the retailer 15 days from the date of transaction to supply the goods or refund me in full.
hi cariad, it seems as though golocate have really upset a lot of people lately. have you managed to get another delivery ordered as yet? i use watson fuels in cardiff, but i think they have a depot in brecon too. they really helped me out when my previous supplier let me down and i ran out, and i've got nothing but good things to say about them. might be worth a try if you're still looking.
It looks as most of you have already reported this company to Consumer Direct or Trading Standards.
But, if any of you have not and you're awaiting a refund, please complain now and refer CD or TS to this thread.
Pursue for a refund through your bank's fraud department and refer the bank to this thread as well.
For those of you battling these cowboys, some good news. I have been contacted by Sarah Rest of Flame TV, producer of Don't Get Done, Get Dom. They are interested in taking on this company. Contact her on 020 7598 7372 if you want to pass on your experience.
BEWARE - Go locate owe me £780.11 since 4th November !!! Absolutely agree with everyone - what a bunch of edits. I formally cancelled my order by phone and an email to 'Ben Miles' (plus had to listen to the rubbish about a 15% cancellation charge which is not in their terms and conditions - SO NOT LEGAL). Go locate confirmed receipt of my cancellation in an email to me same day (surprisingly effecient). They said I had to wait 30 days, making it about 19th December. No refund received by 30th Dec so contacted my Credit Card Company on 6th Jan. Bless 'em, they phoned go locate who said they had been unable to deliver and would cancel the order today, and would refund the money in 30 days.
It's obviously a edit and despite my trying to tell the Credit Card Co. about my experience and the numerous other complaints about this company they didn't want to hear my warning. The only good thing is that if the money is lost it's the Credit Card Co who will lose and the account I have with them is currently at 0% interest so no loss to me at all. Go Locate should be shut down - they appear to be real amateurs even at editing.
Hi Fredandles and welcome to CAG.
Whilst the behaviour of this company seems to fall far short of reasonable, you cannot make defamatory remarks about them.
Doing so puts our Site at risk of a claim for defamation which we cannot afford. Site rules are here - http://www.consumeractiongroup.co.uk...before-posting
I've sent this to BBC 5 live Journo I know.
It's a good story and I expect that we will get some contact
Who is prepared to speak to a media investigation?
Email me your contact details to our admin address if you are. put go locate fuel in the subject line please
We've ordered over £365 in mid December, still no oil, We've been without any heatings for two weeks, so sadly the same story as most of you who have posted. Its absolutely outrageous that this company can get away with it. They are edit no less.
I will be calling trading standards, the Police and my bank, in that order. They are surely committing edit.
I'll keep you posted.
I've edited your post slightly as the site cannot carry defamatory remarks.
Re the order in which you'll contact people, I'd be on to the bank first, for sure. Try and get the bank to reverse the transaction asap.
If this company is as bad as it appears, they will surely close, or be closed. And when they do, they're bound to take customers' money with them. Try and make sure it's not yours.
If you want to put yourself forward for possible journalist contact, send your email address to us using the CONTACT US button at the foot of the page. Put Go Locate Fuel as the heading.
Many thanks for this. I have since had to order oil from another supplier which ironically was £10 cheaper than Golocate and was delivered the next day!! I have completed the forms sent to me by my bank and am now waiting to hear from them. I have still not had confirmation of my order from Golocate and when I emailed them canceling the order, they replied to my email stating that this was not possible as the order was not yet due for delivery!! It goes without saying that I have not received my oil order from them.
Keep on at the bank for a refund asap.
Are you dealing with any particular dep't at the bank ?
I did ask for the Chargeback department when I rang the bank but I'm not sure who I eventually spoke to. They told me that I had to give Golocate 15 days from the date of the actual transaction to deliver the oil. This took me up to 15th January which was the date I was instructed to enter on the bank correspondence. I was thinking of giving them 10 days to get back to me and then chasing them up again.