Online order, paid for, but not received.

[Oggle]

3 weeks ago I purchased some items through www.baby-supplies.co.uk they took payment from my card straight away, and I have still not recieved the items, I have tried contacting them several times but get no response, is there anywhere that they can be reported to? or somewhere I can make a complaint? Thanks.

[buzby]

Why not your bank? If you've done your best to contact them and had no contact, your bank should be able to initiate a reversal.

[dw190]

From their website

 

Copyright © 2009 Baby Supplies Ltd

 

 

Comoany Registration:

 

Name & Registered Office:

BABY SUPPLIES LIMITED

19 CAMBRIAN WAY

MARSHFIELD

CARDIFF

CF3 2WB

Company No. 05007796

 

Status: Active

Date of Incorporation: 06/01/2004

 

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC(03)):

7487 - Other business activities

Accounting Reference Date: 31/12

Last Accounts Made Up To: 05/01/2008 (TOTAL EXEMPTION SMALL)

Next Accounts Due: 31/10/2009

Last Return Made Up To: 06/01/2009

Next Return Due: 03/02/2010

Last Members List: 06/01/2009

[Oggle]

tried my bank, halifax say it's not in their policy to refund money

[buzby]

I might have guessed it was them.

 

You don't give a monkeys it's their 'policy'. It is your money. And you want it back.

 

Under the Distance Selling Regulations the supplier has not complied with the law and you are due the monry back, and Halifax's 'policy' is immaterial.

 

Which of their cards did you use, debit/credit - Visa/Mastercard/Maestro?

[Oggle]

its visa debit

[buzby]

Excellent! Call your bank, advise you are requesting a cashback under Visa's customer guarantee scheme. Don;t listen to their guff - say if you do not get the refund within 7 days to your account, you'll raise a formal complaint with Visa International of their refusal to comply with a legitimate refund request.

[Oggle]

will definately try that, thank you

[Oggle]

well Halifax were having none of it! just kept saying there was nothing they can do and they can't comment on it!!!! they are an absoloute waste of space, they were told that aswell!!! never spoken to someone so rude!! thanks for your help though.

[buzby]

Don't let them get away with it. Ask to speak to someone more senior until you get someone who actually knows what they are talking about. They have a long history of this, and then they deny have heard of the Visa guarantee.

 

Refer them to this:

 

http://www.visa.co.uk/security/main.html

 

Also contact Visa directly; [email protected]

Edited September 15, 2009 by buzby

[Oggle]

for 16 mninutes and 43 seconds i listened to a very rude bloke tell me, how no one in the call centre can help, its not there fault or problem but he understands!!! i was going to ask, how do i make the complaint to visa, thanks for all the info you've given me, your help has been much appreciated

[buzby]

Halifax/HBOS/Bank of Scotland are legendary for riding roughshod over their customers by ignoring the rights of their customers. Whether it will get better after the Lloyds takeover is anyone's guess.

[deborah durbin]

The same has just happened to me with Bedswarehouse.co.uk. I paid £179 for a bed and was told it was out of stock,but only when they had taken the money from my account. After four weeks I requested a refund. They told me it would take up to 14 days for the refund to show up in my account. Two months later and still no refund and my bank told me that no attempts had been made by them to credit my account. Fraud investigators are now on the case. My bank (Alliance & Leicester) told me you are protected if you pay online by Visa, so keep pushing it.