music magpie

[labrat]

bet youve all seen the adds.

 

anyone ever looked at their terms and conditions

 

CDs, DVDs, or Games sent to us must play perfectly, with no obvious signs of damage. In the event of a damaged disc being sent to us, or a case not being structurally sound, we reserve the right to charge a 50p refurbishment fee. If this is not possible the disc will be recycled free of charge.

 

All CDs, DVDs, or Games sent in must include cases, covers and sleeve notes, and all pertinent discs. Where these are not included Musicmagpie will recycle the disc free of charge and no payment to the user will be made. On no account can these items be returned to the customer, and no correspondence will be entered into regarding this matter

 

anyone else wondered how many times people send in disks or other items and they simply state "your items were damaged and unrepairable we have recyled these items for you, we will not enter into any corrospondance on this matter " when really theyve sold them on and simply do not wish to share the profits

[Music Magpie]

Hi there!

 

Whilst we do quality control the CDs and DVDs coming in, we only ever reject an item when it is either:

 

a) A copy/CDR

b) Heavily scratched

c) Artwork is drawn on/ripped/water damaged etc.

d) Contains the wrong disc

 

 

We have never rejected a CD because the case is broken, and if anyone contacts us via email or phone with concerns over the T&Cs, we do stress that fact.

 

We introduced those terms and conditions when we were a small company to cover all our bases. As we grew larger and started dealing with thousands of units per day, we kept them because it helps minimise the amount of products we receive in poor condition. This saves time and money for both us and our customers.

 

Hope that answers your question!

 

Regards,

 

Music Magpie

[kiptower]

refusing to return goods is theft, or destroying a customers goods without consent is unlawfull, which will also be theft if goods cannot be returned

 

take urgent legal advice regarding your T&C before trading standards start investigating your practice's

 

there are Trading Standards Officer's that regular visit this forum

 

you are going to hang yourself with those T&C

 

when you are sent goods it is an invitation to you to buy them and untill paid for you do not own them

[Mrs E Blackadder]

I was thinking of using Music Magpie to help me raise some much needed cash. However, the terms and conditions did make me wonder if I was more likely to lose an item to them rather than getting the money. It's not like you get much for most things (30p seems to be a very good going rate for them), so perhaps they think you won't mind not getting your 30p!

 

I suppose the only real test is to send them the goods and see what happens, only I can't afford to lose even 30p at the moment.

 

It's fair to say though that most other sites offering to buy your old dvds and cds seem to have the same terms and conditions.

[loopinlouie]

I saw that add and thought not worth the hastle. Those gold adds seemed fine at first and look what happend there as soon as queried the ammount offered rose.

 

I mean if a charity asked for loads of unwanted discs to be donated and sold to magpie that way I could see some good comming out of it, but honestly things are going digital soon and cds arnt exactly rare no matter the artist. You can also buy new cds for 3/4 or even fairly modern ones two for tenner from well known store if still want them, so cant see how they could really make a business out of it.

[serendipityretail]

Hi All

 

Firstly I would like to say thank you to everyone who has participated on this thread I found it very helpful when deciding on whether to sell our large collection of CDs and where to sell them. Everything is completed so I thought I would pop back and let you all know how it went.

 

We took another members advice on this thread and also checked out CEX. We did find some things we got a lot more money on CEX for and vice versa with music magpie, so I would recommed using both if for a big lot. However you have to pay your own postage for CEX so it has to be worth it. However we managed to change £40 music magpie value to £80 cash and £120 in vouchers so it was worth seeing both sites.

 

I was wairy like you guys about Music Magpies terms and conditions as they could easily be abused and you are at their mercy if they say something does not pass their quality control you have no comeback, CEX offer to send the CDs back. However we have just had confirmation that after sending £100 worth of CDs to Music Magpie all of them came back as acceptable, so they have not abused the terms and conditions in this case at all. The same for CEX all came back as acceptable.

 

CEX were faster to send the voucher and we don't have the cheque from Music Magpie but the process has taken 2 and a half weeks so far and I am happy with both companies and recommend them fully.

 

When selling on CEX I would search by title as they do not pick up a lot of the numbers and you seem to get more on Music magpie for the more obscure CDs, CEX tend to give more for more popular CDs and for DVD s and Games.

 

Your standard price for Cds on music magpie is 30p however we got upto 2.95 for some. CEX prices can be as low as 20p but quite a few seem to be 60p which is double that of Music magpie.

 

I would say make sure you package them well you can never trust the posties not to throw them about. As we are an internet retailer I was luckily prepared (and have lost enough money over the years with eager posties so extra vigilant) and packaged them tightly together and wrapped the whole lot in large bubblewrap before putting them in the box and labelled them very clearly.

 

Anyway thats my story based on this I would say both companies are trustworthy and the the whole process has been smooth and hassle free. Good luck guys I hope this helps.

Edited June 23, 2011 by serendipityretail

[Music Magpie]

I'm glad you had a good experience with us.

 

Thanks for your review!

 

James@musicMagpie

[serendipityretail]

Your welcome, good customer service deserves praise, many businesses do not value this and the effects it can have on their business. I am also impressed with the marketing/PR team you guys were quick to respond to this thread lol. You are obviously on the ball in this area which is very wise. Good luck and thanks for doing the good job that inspired my post above.

 

 

Oh ps

I forgot to mention in my last post you cannot save your basket with CEX so you need to enter your items and complete the order all in one go, don't go through the pain I had to of entering them all in the basket twice! At Music Magpie you can save it at anytime so you can keep popping back, no problems there.

Edited June 23, 2011 by serendipityretail

[Mrs E Blackadder]

I have recently sent two more lots of items to musicmagpie and all of them were accepted. I have never had a problem, but I always make sure that I check everything before it is posted to ensure there are no badly scratched discs or broken boxes. I like that fact that you can see upfront what you will be paid and it is then up to you to make a choice. I know that you don't always get much for some things, but for me 30p is better in my bank account than an old cd I haven't listened to in years.

 

You can see from my post above that I was, initially, a bit sceptical about selling to musicmagpie but after the first time I was hooked! It really is very easy.

 

I agree with the above post about packing things well. If there is space left in the box then just pad it with old newspaper so that things don't move around.

 

I have been very happy in my dealings with musicmagpie and wouldn't hesitate to recommend them.