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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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All inclusive "light"?


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I need your help urgently please.

I booked a weeks holiday in Cyprus on Sunday via the internet with UK travel. A week in a 5 star hotel all inclusive for £1200. They e-mailed me the travel docs yesterday and it says "all inclusive light" (I have never heard of this ) No mention was made of this by the advisor when I booked and paid in full on my debit card. I have since found out the holiday is via "youtravel" and they have done this before. The light option hardly includes anything.I rang the hotel this morning and was told I would have to pay another £100 on arrival. I have been duped big time and to say I am mad is an understatement. I have rang them several times today all to no avail. I am gutted as it is the first holiday I have had in years. I was completely mis-sold this holiday. I have looked the hotel up in some holiday brochures and it is no cheaper in them so it isnt as if I have had a bargain by doing it through some internet company. Where do I go from here?

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All Inclusive Rating

 

youtravel.com has divided its all-inclusive hotels into four different categories which are shown below. These are Light, Standard, Classic, and Premier. Each all-inclusive hotel will display a sign to show you at a glance into which category it comes you can then see very quickly whether or not it is the right type of package for you. However, it is still essential that you then read the detailed all-inclusive description for the hotel of your choice to ensure that it is entirely suitable and that it meets your personal requirements.

 

 

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ai_light.gif

LIGHT

The youtravel.com Light All Inclusive programme is the first of the all inclusive packages in our categorization. The Light all inclusive will include three meals per day with free drinks. These drinks include beer, wine, soft drinks and mineral water served during meals and at the bar.

 

 

 

 

 

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We booked it with UK travel, they then put it through youtravel which we didnt know about. There is no mention of light on the web page I chose it from. We were told it was all inclusive-no mention of light. The £100 extra is what the hotel manger told us we would have to pay on top to get the full all inclusive deal when we arrive.

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Write to the supplier stating what you were led to expect as "all inclusive" asking them to provide this.

 

If they do not provide it when you get there, pay the £100 to the hotel, then write again to the supplier on your return asking for a refund.

 

If no refund, then follow with a Letter Before Action and a Money Claim at the County Court.

British Shoe Corporation - won :) BT - won :) West Lancs Council - lost :-x 02 - won :) British Airways - still fighting :o STOP PRESS - RSPCA - daughter won with letters I wrote :)

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Thanks for that Meldrew 2. I will do as you suggest. As I write this I am still waiting a call back from the guy who sold it to me. This is the third day on the run he has said he will call to sort it and hasnt. I am sick to death of calling them and so angry for being taken for a fool.

 

I read all the details about it, all the Terms and Conditions etc and no mention of "light" ws ever made.

 

Do you think a call to Trading Standards will help or do you think they will give the advice as you have?

 

Thanks:evil::mad:

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Havinastella

 

There was no sign displayed at all regarding the different deals. I read all the T's and C's before booking. I trust no-one !I have a print out of what the web site advertises so I know what I paid for and what I was led to expect I would receive. I have been ripped off pure and simple.

Trading Standards helping now.

Thanks

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I never understand why people book holiday packages with companies they don't know that well on the net. Come into retail outlets and talk through everything, then you have someone to see if it goes wrong - net bookings have by far the highest level of complaints - what you see is not always what you get...!

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Yes I already worked that out for myself. Hindsight is a wonderful thing. You obviously work in the industry so advice as to what to do next would be great.

The latest is, they asked me to fax a copy of the web page. I sent it 4 times as they kept saying they hadnt received it. (more delaying tactics). They now promise me a call back on Weds to tell me what they propose to do. The guy who calls himself "Victor" (obviously not his real name if you get my drift) says they may pay for the upgrade as we have been misled. Im not holding my breath.

25 phone calls, 4 faxes,2 e-mails and Im still at square one. My other half is making herself ill with the worry.

 

NEVER AGAIN !!!

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